A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences...
Create a safe and secure environment for our guests and colleagues by maintaining a professional presence in hotel lobby. Conduct floor patrols during tour of duty. Assist guests and colleagues on all security and safety related enquiries. Immediately report hotel deficiencies to appropriate departments for immediate repair. Effectively distribute keys in accordance with key control policy and conduct daily audits. Act as a member of hotel emerge...
FREE PARKING - FREE MEALS. Paid Time Off - Paid Life Insurance - Paid Short Term Disability. 401(k) Employer Match - Excellent Benefits. Working with us means…. We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towa...
The Pool Server will ensure the highest level of guest satisfaction by delighting our guests and championing our standards and pillars. The Pool Server should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. The Pool Server will work with the Pool Attendants and Food Runners to maintain a...
Duties and Supporting Responsibilities. Provides upscale guest service experiences for clients throughout their stay. Ensures clients are properly greeted upon their arrival. Monitors daily bookings and ensure assigned rooms are prepared prior to check-in. Inspecting them when needed. Coordinate luggage collection and storage. Oversee check-in and check-out procedures, including reservations and financial transactions. Promptly address guests’ re...
The incumbent is responsible for the servicing and management of specific accounts within an assigned area. They will assist the Director of Commerce in focusing and motivating the sales team to achieve the room night goals for their particular market segment as laid out in the Marketing Plan. They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maxim...
The Group. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense...
