What are the responsibilities and job description for the Vehicle Repair Claims Adjuster (Remote or Hybrid) position at MAPFRE Insurance?
Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States.
We are hiring VEHICLE REPAIR Claims Adjusters either Remote or Hybrid in Albuquerque
Vehicle Repair, Service Writing and or Automobile Technician experience. is required.
This position pays $18 - $25 / hour with comprehensive benefits as of Day One
Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. MT / Alternating Saturday's, 8:00 a.m. to 1:00 p.m. MT
Summary:
This position is responsible for handling / servicing Vehicle Service Contracts (VSC) within the Claims Department and to ensure the timely, effective and efficient completion of all VSC claims. This position is also responsible for producing and maintaining quality customer service to all aspects of Century’s clientele.
Essential Duties and Responsibilities:
- Maintain the time of answered incoming claim calls to 60 seconds or less
- Must be able to effectively adjudicate 20-30 claims per day
- Maintain an average of 40 calls per day
- Promptly, effectively and professionally respond to all claim telephone inquires
- Promptly handle all extraordinary claim, customer, or client issues to a successful conclusion
- Maintaining positive working relationships both internally and externally
- Work closely with the Claims Lead and promptly resolve customer and/or client claims issues
- Special projects or other duties as assigned
Requirements:
- Education and/or Experience: Must have at a minimum a high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry. Must have the ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must be proficient with computers and applications, i.e. MS Word, Excel, etc. Must possess good interpersonal, verbal and written communication skills.
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If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisiton@mapfreusa.com. We are proud to be an equal opportunity employer.
Salary : $18 - $25
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