Summary of Position. Answer inbound customer calls, respond to emails, provide parts assistance or respond to request for service to diagnosis and provide troubleshooting assistance to resolve product related issues by utilizing company databases, customer information, and collaboration with other departments. Record appropriate call details and actions in Customer Relations Management system. Conduct follow-up calls to assigned customers to ensu...
Essential Job Duties and Responsibilities. This position requires strong forklift capability. Maintain ERP database of inventory transactions. Coordinate with Engineering department on discrepancies found with BOM information. Provide ongoing analyses in areas such as inventory shortages, negative on hand quantities, and BOM discrepancies. Confer with supply chain management teams to determine ways to optimize service levels, maintain supply-chai...
