What are the responsibilities and job description for the Graduate Assistant - Front Desk Operations position at Marshall University School of Pharmacy?
Position Details
Position Information
Position Title Graduate Assistant - Front Desk Operations Description of GA Assignment GA: Exempt - The department will assign you specific duties. Job Description Summary
Front Desk Operation Grad
The Front Desk Operations grad assists the program manager with the overall administration and operation of front desk operations of the residence halls including but not limited to workers’ performance and discipline, scheduling, and front desk worker issues. This position will assist in the supervision of a staff of 30 Desk Assistants in order to create a safe and secure environment for residence hall students to live in.The position reports to the Program Manager.
Major Responsibilities Include But Are Not Limited To
Supervision and Staff Development
Assist in the supervision of desk operations and 30 Desk Assistant
Participate and coordinate desk staff training and selection processes
Maintain 15 weekly office hours (4 of which must occur after 5pm) and a high degree of availability and visibility
Maintain all student records in conjunction with the Program Manager
Assist with the distribution of mail to the residence halls
Participate in on-call duty rotation
Respond to campus crisis
Attend weekly staff meetings
Assist in opening and closing of residential communities
Coordinate resident advisor bulletin board incentive program
Create and distribute the Housing Happenings newsletter
Department Housing Auxiliary - MU5400 Location MU - Marshall University Semester Fall Semester, Spring Semester, Summer Semester Hours Per Week Full Time (20 hrs a week)
Qualifications
Required Qualifications
Education
Bachelors
Experience
One to two years in residential setting or the equivalent
Preferred Qualifications
Education Experience
Posting Detail Information
Posting Number MU2667GA Open Date 02/10/2025 Close Date Open Until Filled Yes Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Position Information
Position Title Graduate Assistant - Front Desk Operations Description of GA Assignment GA: Exempt - The department will assign you specific duties. Job Description Summary
Front Desk Operation Grad
The Front Desk Operations grad assists the program manager with the overall administration and operation of front desk operations of the residence halls including but not limited to workers’ performance and discipline, scheduling, and front desk worker issues. This position will assist in the supervision of a staff of 30 Desk Assistants in order to create a safe and secure environment for residence hall students to live in.The position reports to the Program Manager.
Major Responsibilities Include But Are Not Limited To
Supervision and Staff Development
Assist in the supervision of desk operations and 30 Desk Assistant
Participate and coordinate desk staff training and selection processes
- Assist in the creation of a semester front desk schedule and break desk schedule.
- Evaluate desk assistants at the end of each semester
- Supervise the desk assistants in a manner that facilitates the development and the implementation of departmental goals.
- Serve as a role model to staff and residents at all times by acting in a professional manner and adhering to all university and hall rules.
- Interpret and uphold the rules and regulations as detailed in the Desk Assistant Manual, as well as those set up by the department and the university.
- Meet with desk assistants when they are documented.
- Promptly document all personnel problems.
- Assist in advising/informal counseling for staff members as needed.
- Maintain administrative records regarding disciplinary actions.
- Attend staff training as needed, including fall and spring training as well as in-service training sessions.
- Ensure that timecards are correctly filled out, signed and submitted in a timely manner.
- Conduct meetings with desk assistants as needed
- Assist with opening and closing of the residence halls each semester as needed.
- Utilize computer skills and technology to accomplish job responsibilities.
- Supervise front desk coverage by reporting absences and negligent performance.
Maintain 15 weekly office hours (4 of which must occur after 5pm) and a high degree of availability and visibility
Maintain all student records in conjunction with the Program Manager
Assist with the distribution of mail to the residence halls
Participate in on-call duty rotation
Respond to campus crisis
Attend weekly staff meetings
Assist in opening and closing of residential communities
Coordinate resident advisor bulletin board incentive program
Create and distribute the Housing Happenings newsletter
Department Housing Auxiliary - MU5400 Location MU - Marshall University Semester Fall Semester, Spring Semester, Summer Semester Hours Per Week Full Time (20 hrs a week)
Qualifications
Required Qualifications
Education
Bachelors
Experience
One to two years in residential setting or the equivalent
Preferred Qualifications
Education Experience
Posting Detail Information
Posting Number MU2667GA Open Date 02/10/2025 Close Date Open Until Filled Yes Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
