What are the responsibilities and job description for the Fleet Specialist position at Marubeni Group Companies?
COMPANY STATEMENT
PLM Fleet (PLM) is a national leader in supply chain solutions for refrigerated transportation assets, offering structured financial solutions and technologies for optimized fleet management. The cold supply chain is rapidly evolving from farm to table with the use of innovative technology solutions such as leading-edge sensors, Telematics, IoT and a cloud-based technology platform, providing new opportunities for growth and innovation. PLM has 30 locations across the US with headquarters based in Newark, New Jersey’s Gateway Center. We are seeking creative, flexible, take-charge individuals that can generate customer value through process simplification and high impact digital interactions resulting in a positive customer experience.
SUMMARY
The Fleet Specialist is a member of the PLM Maintenance Services team which delivers all maintenance and repair services to PLMs Full-Service Lease customers. The Fleet Specialist is the primary PLM contact to customers and is responsible for the end-to-end execution of all maintenance & repair processes for specific accounts and designated semi-trailer fleets. The candidate is expected to be knowledgeable about PLM's assets, repair vendor network, and the customer’s operations. Customer service skills, orientation to detail and good judgment are required to be successful in this innovative, technology-driven team.
OBJECTIVE STATEMENT
Success in this role is measured by customer satisfaction with the PLM Full-Service Maintenance Program as well as cost management and process efficiency.
PRIMARY RESPONSIBILITIES
Ensure fleet is properly maintained by scheduling and completing all preventive maintenance services.
Coordinate, monitor and complete all scheduled and unscheduled maintenance and repair services.
Update PLM maintenance systems with complete and accurate event details on a timely basis.
Communicate with customers / drivers and vendors, ensuring all stakeholders are aware of event status.
Ensure maintenance and repair services comply with PLM Repair Standards.
REQUIRED CORE COMPETENCIES
Customer Focus — Proven record of meeting and exceeding client expectations. Excellent communicated and driven to follow up.
Organized and Technologically Savvy — Utilized PLM tools and new technologies to deliver outstanding customer service. Expert at managing multiple tasks and transactions at once; arranges information and files in a useful manner.
Teamwork — Works collaboratively with other members of the Maintenance Service Team and Operations. Occasional overnight travel may be required.
KNOWLEDGE AND SKILLS REQUIREMENTS
Exhibit a professional and positive demeanor with a high degree of commitment.
Strong work ethic and attention to detail.
Service and goal oriented. Good listener and effective problem solver.
EDUCATION AND EXPERIENCE
Bachelor's Degree (preferred) or combination of education and work experience
2 years in a customer service environment
