The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team. Key Job Responsibilities. Ensure consistent execution of WOW (Wow Operating Way) plan. Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is...
The Parts Coordinator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while proactively managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator plays a pivotal role in the success of the customer’s experience by verifying the accuracy and quality of parts received in a timely manner as per the production schedule...
The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each ...
The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower eac...
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimato...
The Auto Body Technician’s primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous assessment and quality repair of each customer’s vehicle to restore it back to pre-accident condition. The Auto Body Technician thoroughly disassembles, repairs, and reassembles each vehicle while playing a pivotal role to our company’s promise of speed, quality and customer excellence. T...
The Refinish Technician’s primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous refinishing to ensure a quality refinished repair of each customer’s vehicle to restore it back to pre-accident condition. The Refinish Technician works in alignment with all team members in achieving the repair facilities KPIs. Key Job Responsibilities. Ensures consistent execution of WOW...
The Refinish Technician’s primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous refinishing to ensure a quality refinished repair of each customer’s vehicle to restore it back to pre-accident condition. The Refinish Technician works in alignment with all team members in achieving the repair facilities KPIs. Key Job Responsibilities. Ensures consistent execution of WOW...
This program offers a valuable opportunity for hands-on experience in the automotive industry. working alongside an experienced technician and gaining insight into various aspects of auto body repair. This will be a 30 day trial to qualify for the 18-month Technician Development Program. Key Job Responsibilities. Assist in performing basic auto body repairs, including dent removal, sanding, and painting under the supervision of. experienced techn...
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team. Key Job Responsibilities. Ensure consistent execution of WOW (Wow Operating Way) plan. Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is ...
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimato...
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimato...
