MEDCOMM DISPATCH SUPERVISOR - CRICTICAL CARE

PARTNERS FOR LIFE. Partners – not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Our partners are given opportunities for career and personal growth with an emphasis on work/life balance.

This is our journey – we are going places and you are an integral part of that future.

Job Description Summary

The MedComm Supervisor is responsible for assisting the MedComm VP by providing leadership, mentorship, and oversite of the day-to-day functions and operations within MedComm. The MedComm Supervisor will help ensure optimal performance of MedComm as well as maintaining high quality customer service. Responsibilities are accomplished and based on MedFlight’s mission, vision, and values.

The MedComm Supervisor will interact with other department supervisors and dispatching clients to develop, implement, and maintain necessary reports and documentation to be compliant with established operational goals and objectives. MedComm Supervisors are responsible for maintaining situational awareness and mitigating issues as they occur. MedComm Supervisors are responsible to lead and direct air and ground Communications Specialists in the most effective, efficient, and professional manner. The MedComm Supervisor will model Servant Leadership and Just Culture philosophy.

Minimum Qualifications

1. G.E.D. or High School Diploma required.

2. Healthcare or EMS experience preferred.

3. Bachelor’s degree in a related field preferred.

4. Emergency Medical Dispatcher Certification (IAED EMD) within three years of hire.

5. Certified Flight Communicator and/or CommLab simulation completion preferred or obtain within two years of hire.

6. 3 years’ experience as a Communications Specialist or 3 years’ previous dispatching experience in a progressive communications center preferred.

7. Communications Supervisor Certification through APCO International within three years of hire.

8. Minimum of two years of leadership (formal or informal) experience preferred.

9. Embraces the fundamentals of Servant Leadership and Just Culture.

10. Successful candidate is a team player, adaptable, able to influence key stakeholders, willing to problem solve, and self-motivated.

11. Requires demonstrated knowledge and proficiency in Microsoft Office programs, dispatch hardware and software and proven ability to develop and maintain database reports and spreadsheets.

12. Requires excellent communication and interpersonal skills with all levels of staff.

13. Requires demonstrated problem solving skills necessary to be able to prioritize assignments.

14. Ability to analyze data to identify trends and make recommendations to improve services.

15. Demonstrates service oriented skills by actively looking for ways to help people.

16. Demonstrates solid judgement and decision making skills by considering the relative costs and benefits of potential action to choose the most appropriate one.

17. Excellent written and verbal communication skills.

18. Ability to multi-task and handle multiple projects at one time.

19. Ability to work well with all levels of staff.

20. Ability to work in an unstructured, non-routine environment.

21. Ability to work independently with minimal direction.

22. Good planning and organizational skills.

23. Ability to negotiate effectively.

24. Must be available for consultation 24/7 regarding MedComm issues.

25. Will provide support 24/7 to MedComm staff.

MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.