What are the responsibilities and job description for the Customer Service Representative position at Mercer Transportation?
Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation Co., Inc. (Mercer) has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom, and experience.
Office hours are Monday through Friday, 8am-5pm
As a Customer Service Representative, you will be responsible for facilitating the efficient calculation and authorization of national accounts charges. Compiling data to compute fees and charges, preparing invoices for billing purposes and maintaining accurate records.
Essential Job Functions
- Answers phone, responds to customers' requests, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the appropriate person.
- Locates local maintenance vendors, as requested, for on-the-road drivers.
- Assists drivers with tire prices through Mercer’s preferred National Accounts vendors.
- Authorizes maintenance loans up to a maximum of $1500.00 per driver and $3000.00 for tires.
- Completes and faxes Authorization to Deduct forms and other required documents.
- Issues Purchase Order Numbers and EFS money codes for maintenance loans.
- Receives bills from various vendors and drafts check requests to be forwarded to Accounts Payable.
- Mediates invoice disputes between drivers and National Account vendors.
- Identifies bill discrepancies and reconciles invoice disputes between drivers and vendors.
- Contacts vendors to correct billing inconsistencies.
- Maintains files for all drivers and vendors as required.
Essential Skills and Experience
- Excellent communication skills, both verbal and written.
- Strong attention to detail and accuracy.
- Knowledge of accounting systems and procedures.
- Ability to handle high-pressure situations with professionalism.
- Proficiency in data entry and office software applications.
- Ability to work independently and as part of a team.
Education Requirements: High School Diploma or equivalent.
May be subject to the following screening requirements: Motor Vehicle, Drug Screen, Criminal Background Check, Financial Background Check.
Benefits: Mercer offers competitive salaries and comprehensive benefits programs provided to all eligible employees; paid vacation, holidays and sick leave, medical/dental/vision insurance, life insurance, long & short-term disability, 401K Plan and voluntary optional dental/vision/short-term disability insurances.
Additional Benefits: As a Mercer employee, you, your spouse and children, can use our free health care clinic at no cost to you!
Equal Employment Opportunity: We are an Equal Opportunity/Affirmative Action Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, genetic information, or mental and/or physical disability.
