Supervisor - Child Support - DHS

Mesa County Department of Human Services is a forward-thinking agency that has over 300 employees serving the needs of nearly 40,000 residents. From the Colorado National Monument to the thriving agricultural lands and city centers, Mesa County contains a diverse, natural landscape that provides many outdoor activities and adventures. As individuals and an organization, we value and respect humanity, honesty, balance, inclusion and teamwork. We provide a level of flexibility for staff to be able to accommodate their lives outside of the office environment. We value family and the relationships that make our lives rewarding. 

Our Mission:

The Mission of the Mesa County Department of Human Services is to help individuals and families achieve safety, stabilization and opportunity for meaningful employment.  

Our Values:  

Mesa County Department of Human Services values represent our behavioral anchors for how we conduct ourselves. Simply stated, we value Humanity, Balance, Honesty, Inclusion and Teamwork 

JOB SUMMARY:

Interprets rules, guides staff, and assists with state and local planning toward assisting clients through the Child Support Services program. Ensures that staff has the tools necessary to navigate the Child Support program and its functional areas of Accounting, Locate, Establishment, Enforcement, Foster Care and Interstate. This position provides a leadership role to all programs housed at the Workforce Center, including participating on the Workforce Center Leadership Team, and other supervisor functions as assigned by the Manager/Director.  Leads or organizes training to ensure that staff has the needed knowledge to complete their jobs.  Provide guidance for staff supervised by others when the assigned supervisor is not available.  Position pursues opportunities for cross collaboration within the Agency and Community partners to identify barriers to and improve services to our clients and the community

Essential Duties:

(The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Mesa County reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.)

Works with multi-functioning front line staff to establish team and individual goals and objectives, builds a positive team culture, and makes recommendations to the state and higher level supervisors on resources, needs, and operations. 

Provides direction for work processes in accordance with child support rules and regulations.

Works as a team to develop procedures Completes quality review on child support cases to ensure appropriate action is taken on individual cases. 

Meets with staff on a regular basis to coach, motivate, convey information, interpret rules and regulations, policies, and procedures and to give instructions either verbally or in writing.

Meets with staff as needed to counsel in order to ascertain problems in work performance and relationships adversely affecting job and team functioning; resolves if possible or takes other appropriate disciplinary action to correct.

Participates in division supervisory meetings which function as an advisory and decision making group for such issues as division resources, rules interpretation, and personnel actions

Assists in developing short and long range goals for the Workforce Center.

Along with the Workforce Center Leadership team, will positively represent the Workforce by having general knowledge of the various programs offered.  Will also participate in administrative meetings.

Establishes staff performance plans and individual outcome goals; evaluates progress by performance ratings and makes recommendations to correct problems or improve performance.

Creates an environment where staff are motivated and empowered to achieve success. Regularly encourages professional development activities.

Assists in interviewing, hiring, and training new employees; approves, limits, or denies leave requests; processes recommendations for promotions, transfers, or dismissals of team staff.

Reviews program standards to ensure compliance with mandated regulations, identifies problem areas, and discusses and provides training as needed.

Works directly with the data processing unit to determine the automated needs of the child support unit; performs upgrades/installation of various hardware and software; solves basic network, computer, and printer problems; maintains Document Generation operation and periodically updates software.

Works with child support bookkeeper to identify payment-processing problems; communicates the information to the Family Support Registry with ideas on how to resolve problems; responds to requests from Family Support Registry to have cases transitioned and/or correct problems with cases.

Oversees genetic testing performed at MCDHS; works as liaison with genetic testing company to resolve problems; gathers needed information; ensures that genetic testing is properly completed.

Responds to status inquiries and complaints; and requests for administrative reviews as required.  Performs administrative reviews within prescribed time frames.

Establishes and maintains an effective working relationship with the State Division of Child Support Services and other County Child Support Services offices

Responsible for maintaining a working relationship with the child support attorney through regular meetings and problem resolution. 

Is an active participant in child support committees.

Dedicated to leading others through accountability and responsibility, along with nurturing an organizational culture based on trust and integrity.

Communicates and listens effectively with all stakeholders to foster a transparent workplace based on open, honest, and respectful practices.

Conducts self in accordance with department values.

Performs other related duties as assigned.  

Education and Experience:

Associates Degree in social work, public administration, or a related field or four (4) years of experience in the legal field, human services, or related field.  

Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds.

Work is generally confined to a standard office environment.

In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:

• A seniority system that rewards employees based on length of employment.
• A merit system that rewards employees for exceptional job performance.
• Education, training, or experience to the extent that they are reasonably related to the work in question.
• Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts
• Travel, if the travel is a regular and necessary condition of the work performed

This position is eligible for the following Mesa County benefits:

• Medical
• Dental
• Vision
• Retirement
• Paid Sick and Vacation Leave
• Life insurance
• Long term disability

Salary : $5,372 - $6,136