Summary. . The Service Desk Technician Level 2 provides advanced technical support and troubleshooting for end-users while acting as an escalation point for Level 1 technicians. This role requires a deep understanding of IT systems, effective problem-solving skills, and the ability to work independently or collaboratively to resolve complex technical issues. Responsibilities. . Respond to and resolve escalated service desk tickets efficiently and...
Summary. . We are looking for a highly organized and customer-focused. Service Coordinator/Dispatcher. to join our team. In this role, you will be the central point of contact for scheduling, dispatching service technicians, and ensuring smooth communication between clients and the service team. The ideal candidate excels in multitasking, problem-solving, and maintaining a high level of service excellence. Key Responsibilities. . Schedule and dis...
Summary. We are seeking a detail-oriented and customer-focused Service Desk Technician Level 1 to join our growing IT team. This role is ideal for individuals with 1-3 years of experience in IT support, a strong understanding of Microsoft technologies, and a knack for troubleshooting hardware and software issues. You will serve as the first point of contact for technical issues, ensuring quick resolutions and exceptional service for end-users. Ke...
