Donated Dental Services Coordinator

The Michigan Donated Dental Services (DDS) program seeks a coordinator to help marginalized individuals connect with oral health care services. Daily responsibilities include data entry and telephone contact with dentists, patients and labs to ensure everyone has the tools needed to complete care. You will screen applications, conduct interviews with patients following program guidelines, recruit new volunteer dentists and labs, and create relationships with referral sources. Basic knowledge of dental and medical terminology is helpful. Data entry and basic office technology knowledge is required. This rewarding position involves critical thinking and networking skills, along with an enjoyment of working with people from all walks of life.

Job Title: Donated Dental Services Coordinator

Reports to: Manager of Access and Prevention Director of Government and Insurance Affairs Status: Non-Exempt, Hourly

General Purpose:

The Donated Dental Services Coordinator provides case management services for the Michigan Donated Dental Services (DDS) Program and its applicants who are elderly, have permanent disability, or are medically at-risk and cannot afford or access comprehensive dental treatment for severe dental problems.

Essential Functions:*

Processes applications and determines patient eligibility:

• Receives applications, conducts telephone intake interviews, and appropriate follow-up with applicants.
• Determines eligibility based on program qualifications.

Coordinates patient treatment:

• Forwards information about each accepted patient to volunteer dentist to consider for treatment including specialist referrals as appropriate.
• Monitors progress during treatment; intervenes as necessary to resolve issues. Performs case management functions and assures that the process goes well for both the patients and the dentists.

Recruits volunteer dentists:

• Assists manager of access and prevention with recruitment and retention of volunteer dentists.

Coordinates and negotiates with volunteer laboratories:

• Assists manager of access and prevention with recruitment of volunteer laboratories.
• Makes arrangements with dental labs, negotiates within the parameters of the lab budget and authorizes lab fee reimbursements.

Establishes and maintains relationships with referral agencies:

• Maintains periodic contact with referring agencies and reaches out to new agencies to stimulate appropriate referrals as needed.

Maintains program records:

• Maintains computerized files of patients, dentists, labs, and related data and case notes as each case progresses.
• Assists manager of access and prevention with compiling report data.

Secondary Essential Functions:*

• Attends events such as the MDA Annual meeting, component dental society meetings and other events to support the program as assigned.

Qualifications:

General Education/Experiential Development:

• The job requires knowledge normally acquired through a bachelor’s degree in social work or other human services field, or equivalent work experience.
• Excellent oral and written communication skills
• Exceptional interpersonal skills
• Cultural competency, patience, and compassion
• Problem-solving skills
• Computer proficiency
• Professional and courteous telephone demeanor
• Organizational ability

Specific Educational/Experiential Development:

• This position requires a minimum of two years’ experience with elderly people or people with disabilities, preferably in a social services setting.

Comments:

An asterisk (*) denotes duties or responsibilities judged to be “essential functions” in terms of the Americans with Disabilities Act or ADA.

This position is full time, hourly, non-exempt, and funded in part or in full through an annual grant by the Michigan Department of Health and Human Services.

This position may require overtime, for example during annual session. Overtime is at the direction of the immediate supervisor and human resources. Approval for overtime is granted by the executive director and/or human resources.

The above statements should not be construed as an exhaustive list of all duties that may be performed by a person in this job. Other duties also may be assigned as necessary.

An Asterisk (*) denotes duties or responsibilities judged to be “essential functions” in terms of the Americans with Disabilities Act or ADA.

The Privacy Rules place certain restrictions on the acquisition, use and disclosure of Protected Health Information (PHI). Further, under the rules and agreements signed by Michigan Dental Association with the Health Insurance Marketplaces, and in accordance with federal regulations, the Michigan Dental Association must also protect Personally-Identifiable Information (PII) that we may receive, use, transmit, or store about any client or prospect who may purchase health insurance coverage through the Health Insurance Marketplaces, whether federally-facilitated, in a state partnership or state-operated. This policy applies to all Michigan Dental Association employees, which is defined for the purposes of this document to be employees of all current and future subsidiaries of the Company.

Date Approved: February 2024

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Okemos, MI 48864

Salary : $46,000