Customer Service Representative - Manufacturing

Microtrac is a fast-growing global technology company that designs, manufactures, services, and distributes laboratory analysis equipment for particle characterization throughout the world. Microtrac is headquartered in York, PA. As part of the Verder Group of companies, we are a passionate team of innovators dedicated to produce equipment that enables our customers to improve safety of pharmaceutical, food and industrial products as well as to conduct research in the environmental and material sciences. Our products enable our customers to achieve economic, technological, and environmental progress.

Position Summary:

The Customer Service Representative will serve as the primary point of contact for customers, ensuring their needs are met with efficiency and professionalism. This role requires a keen understanding of the manufacturing processes, Microtrac’s services, and the ability to handle inquiries, complaints, and feedback effectively.

Duties/Responsibilities:

• Accurately enter customer orders and required information into MRP system
• Process order completion in MRP system
• Create job tickets and maintain customer communication in CRM
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Address customer inquiries, providing appropriate solutions and alternatives within requested time frames
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Communicate frequently with sales, production, logistics, engineering, and accounting to ensure data accuracy
• Develop a thorough understanding of the company’s products and services.
• Maintain detailed and accurate customer records, including interactions, transactions, comments, and complaints.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Education and Experience Requirements:

• High school diploma or equivalent required; Associate’s degree preferred.
• Minimum of 2 years of experience in a customer service role in a manufacturing or industrial setting.
• Experience with order processing, ERP, and CRM systems

What Microtrac Offers:

• Engaging/challenging fast-paced work environment with international partners
• Stable and growing organization
• Competitive Salary
• Good benefit package
• Health
• HRA to offset individual/family deductibles
• Employee premiums paid for by company, Family premiums partially paid for by company
• Dental
• Vision
• Life/disability
• Good PTO

Flexible work schedule (8-hour day shift, Monday-Friday)

Job Type:

Full-time, in plant, 40 hours per week

Required to commute daily to 3230 N. Susquehanna Trail, York, PA 17406

Salary: $21 - $25 per hour

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Customer service: 2 years (Preferred)
• Manufacturing: 2 years (Preferred)

Work Location: In person

Salary : $21 - $25