Operations and Support Services Manager

Job Description

POSITION SUMMARY: This is a leadership support position that works with the Assistant VP of Enrollment Management to manage the day-to-day activities of the Operations and Support Services team. This position will continue to perform the essential job functions of an Enrollment Coordinator in addition to the added managerial responsibilities. The Enrollment Operations Manager will be responsible for managing and maintaining efforts between Enrollment Management departments and university partner offices. The essential job functions of the Operations and Support Services team are to provide process and procedure to administrative functions across the business. This role will act as a liaison between enrollment efforts, software transposition, and other administrative duties as needed by the enrollment team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under the direction and supervision of the Assistant VP of Enrollment Management:

• Manage the daily schedules of the team, including timecards and scheduled time off
• Conduct one on one meetings with the team members bi-weekly or as needed
• Coordinate and guide responsibilities and functions of the team
• Provide ongoing training to team members on processes and procedure
• Serve as a point of contact for team members
• Assist with expense reports and documentation
• Provide support for the University welcome centers
• Process student files and file requirements for admissions
• Manage transcript requests and coordinate processing between Registrar and Admissions
• Provide reporting to Admissions on measurable statistics Lead/CRM maintenance; input leads, referrals, and walk-ins into database
• Manage task assignment on behalf of Admissions for interdepartmental communications
• Update lead distribution and Admissions calendars with respective presence and absences of team
• Collaborate with Assistant VP of Enrollment Management to adhere to the University’s processes and procedures
• Other duties will be assigned as they are needed and may include serving in an administrative role in other departments, directly contributing to enrollment efforts during the busy seasons, and leading/coordinating training and development with the leadership teams
  
  

QUALIFICATIONS: Strong organizational and project management skills. Good attention to detail. Must be able to multi-task efficiently and function with a high level of punctuality/attendance. Capability to operate a multiline telephone system to answer incoming calls and direct callers to appropriate personnel. Must have strong phone and customer service skills, including a positive phone demeanor. Strong interpersonal, oral, and written communication skills. Ability to work independently with minimal instruction, initiative, and flexibility.

EDUCATION and/or EXPERIENCE: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); Google Workspace (Google docs, Calendar, Sheets, Slides, Drive); Communication Tools (Zoom, Google Meet); Data Entry; and ability to learn CRM software (Salesforce, Jenzabar).

PHYSICAL DEMANDS: Extended periods of sitting; typing and computer use; ability to lift 20 pounds.

WORK ENVIRONMENT: Candidate should be comfortable with spending extended amounts of time in a cubicle/office setting.

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