Hospitality Desk Lead

Midtown is looking for a Hospitality Lead who will play a key role in creating a positive experience in every interaction with members and guests.

The Position

Midtown believes in putting the customer at the center of every decision that we make. Customer Experience is our strategy, and our members are our marketers. But it takes focus to stay on strategy in a fast-paced and dynamic health club environment.

As the Hospitality Lead, you will be responsible for developing, directing, and leading our Hospitality Team in delighting our members and guests each day. Your ability to communicate and to bring the team together will be mission critical.

You will love this job if :

• You are a master of inspiring a sense of community and providing personal attention.
• You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner.
• You consistently strive to create a lasting first impression.
• You thrive in creating memorable moments for members and guests.
• You are a relationship builder. You are strong at developing partnerships among your team and bringing people together.
• You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members.
• You are a leader. You can motivate employees to exhibit our values every day.

As Hospitality Lead, you will :

Experience Requirements

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.