What are the responsibilities and job description for the Hospitality Front Desk Associate position at Sonesta Select?
**** Must be available to work WEEKENDS and HOLIDAYS ****
**** MUST HAVE VALID & CLEAR DRIVING LICENSE ****
SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role.
PRIMARY DUTIES AND ACCOUNTABILITIES
- Drive hotel shuttles to and from the event venues with care
- Audit and balances reports from the daily shift.
- Schedules guest’s wake up calls for the following day.
- Verifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded.
- Prepares guest’s receipts and distributes if required.
- Completes any reports or projects assigned by management/ supervisor.
- Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
- Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.
- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
- Properly compiles, completes, and distributes reports to all management and relevant staff.
- Reports any maintenance, security, or safety issues to the appropriate staff.
Qualifications
- Strong customer service skills and experience in guest services
- Proficiency in front desk operations within a hotel environment
- Familiarity with multi-line phone systems and effective phone etiquette
- Knowledge of hospitality management principles; bilingual or multilingual abilities are a plus
- Valid driver's license required for potential on-site responsibilities
- Experience with night audits and guest relations preferred
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 18 – 24 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Overnight shift
Work Location: In person
Salary : $16 - $18
