Support Services Clerk

Position Overview

The Support Services Clerk position performs a variety of tasks that include processing and internal delivery of incoming (hard copy and electronic) mail and the timely preparation of outgoing mail according to postal regulations. Rerouting of improperly addressed mail returned to Millers to ensure timely delivery to policyholders. Pick up of incoming mail and delivery of outgoing mail/certified mail to the U.S. Postal Service on a daily basis. Pickup and delivery of mail to central pickup points within the Company.

Essential Job Functions

• Sort and distribute incoming USPS mail same day.
• Date stamp incoming mail to ensure compliance with regulatory requirements and service goals.
• Redirect mail returned for wrong postal address with internal staff and/or postal service.
• Upload (workflow) and distribute electronic mail received through Millers internal email addresses per service goals.
• Daily pickup and delivery of mail at the U.S. Post Office.
• Process Pending Cancellations for non-pay, ensuring accuracy and proof of mailing.
• Process Wolters-Kluwer Cancellations/Notices daily, ensuring data accuracy and proof of mailing.
• Transaction processing as a development tool, building on the potential to move to a UTA position.
• Sort incoming policyholder checks/invoice stubs and prep for Accounting same day pick up.
• Pick up and deliver mail/packages to appropriate Millers Departments.
• Maintain working knowledge of certified, first class, standard mailing requirements.
• Maintain working knowledge of external shipping companies i.e., UPS, FedEx, etc.
• Maintain supplies needed to efficiently operate the mail room.
• Maintain current postal rates so outgoing mail has adequate postage.
• Record postage meter readings on a weekly basis.
• Ensure postage supply remains adequate and advise Leader when additional postage needs purchased.
• Assist other departments with duties as time permits or as assigned.
• Other duties as assigned by VP of Operations and Support Services Leader.

Qualifications/Requirements

• A high school diploma or equivalent.
• Possess a valid driver's license with a clean driving record.
• Must have good interpersonal skills and work well within a team environment.
• Self-starter; proactive, resilient, optimistic, strong bias for identifying solutions.
• Ability to readily adapt to workflow/production changes.
• Attention to detail.
• Microsoft Office (Excel/Word/Outlook) preferred.
• Must be able to lift up to 50 pounds.

Core Competencies

• Problem solving
• Organizing
• Time management
• Customer focus
• Peer relationships
• Action oriented
• Priority setting
• Composure

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18 - $20