What are the responsibilities and job description for the IT Systems Engineer position at Mindteck?
IT Systems Engineer
Description :
We are seeking a skilled IT System Engineer to support and maintain both virtual and physical infrastructure for our organization. This role encompasses a broad range of IT functions, including on-premises and cloud-based systems. The ideal candidate must be self-directed, a fast learner, and comfortable working in a fast-paced team. They should be flexible enough to work on modern systems or legacy components to understand all the pieces that should align correctly to support a large enterprise development team. The qualified candidate should be able to provide support 24 / 7 and rotate weekends on-call with current team in Austin, TX.
Job Responsibilities :
Server and Network Management :
- Install, configure, and troubleshoot Linux and Windows servers and workstations, as well as WAN / LAN networks and software backup applications.
- Troubleshoot and resolve Unix (RHEL and Ubuntu) issues / failures.
- Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals.
- Manage physical to virtual workstations as needed
- Manage Hyper-V deployments on top of a failover cluster.
- System Infrastructure Planning :
- Plan, forecast, and implement new system hardware infrastructure, including the phasing out of legacy systems and components.
- Plan, test, and implement upgrades to Unix, Windows, and MySQL databases.
- Plan, test, and implement upgrades of software fix packs to desktop and server OS, including creating a project plan, coordinating meetings, and managing resources.
- Support annual desktop and system audits.
- User Support and Training :
- Provide occasional 24 / 7 support and participate in a rotating weekend on-call schedule with the team.
- Provision and de-provision users for tool access, including managing user access to project server resources.
- Write and maintain training, installation, and process documentation for users as needed.
- Communicate tool failures to end users / managers, offering workarounds or estimated availability timelines.
- Collaboration and Documentation :
- Collaborate with various teams to support both modern systems and legacy components, ensuring cohesive operations across all IT systems.
- Hold and facilitate meetings with internal and client teams to discuss server and application upgrade requirements.
- Create and manage CRQs in Remedy for issues or infrastructure support.
- Maintain management of internal project wikis and email distribution lists.
- Development Tool Support :
- Provide management of binaries for IDEs and associated components for Git development.
- Support Git development software tools and resolve related issues.
- Troubleshoot and resolve issues with Client and UFT applications and user support.
- Work with project teams to support developer workstations and tools.
- Inventory and Quality Control :
- Conduct inventory assessments for servers, desktops, laptops, workstations, and network appliances.
- Identify and implement continuous improvements to project quality and process management.
Qualifications :
