Campus Crossing Assistant

DO NOT APPLY ON INDEED. Apply via www.minnesota.edu/jobs and search for the title, "Campus Crossing Assistant."

Job Description

This position exists to provide services and support relating to the operation of Campus Crossing. The values that guide our work include access and opportunity, equity, inclusion and belonging, cultural competence, culturally responsive pedagogy & service, and community engagement. Our educational environments are culturally relevant, responsive, and innovative to the students we serve. Our students are assets, we affirm their identities and lived experiences and provide spaces that are emotionally safe and reflect who students are.

Responsibilities

Customer Service.

• On a daily basis, live the mission, vision and values of M State to ensure a positive experience for all students and stakeholders. Service to M State students and stakeholders is a core component of the position and work responsibilities.

Provide the highest quality of service to customers at all times so that satisfaction is maintained.

• Speaks politely and clearly to all customer (internal & external).
• Offers assistance and answers questions courteously and tactfully.
• Meets hygiene standards. Dresses appropriately to meet work requirements.
• Establishes and maintains a good working relationship with all co-workers, faculty, staff, students, and management 100% of the time.
• Assist other personnel in the performance of their duties when necessary.

Assist in the operation of retail food, book, supply, and clothing facility to ensure and maintain the standards so that customers can be properly served and products are in stock.

• Accurate daily cash counting, reconciliation and data entry, count cash bank and summarize funds received at end of shift.
• Operation of point-of-sale system.
• Receive payments of cash, checks, cards, and charges from customers for goods or services.
• Making change and issuing receipt for goods or services.
• Maintain proper security of cash at all times.
• Disbursement of student checks.
• Post/Process approved bookstore charges.
• Answer questions from customers.
• Maintain proper stock levels (restocking).
• Assist in compiling lists of required and recommended texts and supplies for each class from information provided by faculty so that students will know what they have to purchase.
• Receive, Inventory, price and sell merchandise according to established policy
• Return un-saleable merchandise for credit using computerized inventory management software
• Use of computerized textbook and other retail inventory management systems
• Operate a variety of office equipment (computer, copier, fax, etc.)
• Use computerized accounting systems and software used by the State.
• Record internal sales and make appropriate charge backs.
• Advertises and displays merchandise, coordinates promotions.

Ensure store preparation is completed daily and maintain the highest standard of quality so that customers can be properly served.

• Serving and replenishing items from counters, warmers and coolers.
• Ensure area is well stocked and visually appealing to customers.
• Follow standards holding temperatures for prepared foods.
• Maintain a clean work area.
• Operate various equipment.
• Set out proper item identifiers.
• Follows safety rules.
• Reports all injuries immediately to supervisor.
• Compliance with hand washing and glove use procedures.
• Ensure that work area is free from work hazards this includes the removal of tripping hazards, clean up slip hazards, proper knife storage, and burn prevention.
• Stops co-workers who are working in an unsafe manner.
• Clean chairs, tables, counter, and shelves to ensure the acceptable appearance of store throughout shift.
• Clean and sanitize workstations and equipment to ensure compliance with food regulatory policy and procedure.
• Move and lift store supplies and equipment.
• Transport books to and from other locations, to meet student demand.

Ensure completion of mail room operational duties so that items are sent and received as prescribed by policy.

• Sorts and distributes mail.
• Weighs mail and places correct postage on letters and packages.
• Prepare outing UPS packages.
• Receive and record incoming packages.
• Other mailroom duties as assigned by management.

Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.

Minimum Qualifications

• Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.
• English sufficient to fluently speak, write, read, understand and be understood in responding to a variety of written and oral communications, questions, detailed instructions and procedures.
• Math skills sufficient to count cash, checks and credit card collections, accurately make change and reconciliation cash register receipts.
• Spreadsheet experience sufficient to maintain data and produce reports.
• Knowledge of computerized inventory control methods/systems.

Physical Requirements:

• Ability to lift or pull up to 50 lbs.
• Ability to stand for extended periods of time.

Preferred Qualifications:

• Two years of formal education beyond high school.
• Experience with mailroom procedures.
• Previous related experience in a multi-concept retail facility.
• Prior experience in a two-year educational setting.
• Must be able to multi-task.
• Ability to communicate, follow oral and written instructions.
• Ability to operate in a Windows environment.
• Organize duties and utilize time management skills.
• Knowledge of college bookstore operations.
• Knowledge of point-of-sale operations and reconciliation procedures.
• Knowledge of materials and methods used in food preparation.
• Knowledge of care and use of cooking utensils and equipment.

Work Shift (Hours / Days of work)

On-call as needed. No guaranteed hours. Short-notice call-ins for coverage in the bookstore.

Application Procedure

To apply, please go to www.minnesota.edu/jobs Application deadline: 12:01 a.m. on October 29, 2024.

Salary Range

$20.02 - $25.03 per hour

About

M State is a regional student-focused institution that is poised for a strong future. It is the sixth-largest outstate college in the Minnesota State system and the largest two-year college in Greater Minnesota, serving more than 10,500 students in credit and non-credit courses each year. M State offers big-college resources and a small-college feel on our four welcoming campuses and in our many online courses and programs. Our faculty and staff are dedicated to the values of integrity, inclusion and innovation, and that dedication is reflected in our programs and in the support we offer to our students.

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States.

Job Type: Part-time

Pay: $20.02 - $25.03 per hour

Expected hours: 1 – 10 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $20 - $25