What are the responsibilities and job description for the PC Technician position at MIS Solutions Inc.?
Job Description
Job Description
ob Title : PC Technician
Reports to : IT Support Manager
We are seeking a PC Technician with 1-3 years’ experience installing, maintaining, and repairing hardware and software and troubleshooting technical issues. Will provide onsite, hands-on technical expertise to receive, stage, and configure inventory.
Essential Duties and Responsibilities
- Inventory Management : Receive, stage, manage, and pre-configure hardware for client projects and internal use.
- Documentation : Maintain and update internal technical documentation for both the company and clients, including managing device images.
- Hardware Setup : Handle all hardware setups for clients and internal staff, including desktops, laptops, thin clients, BDR servers, phones, access points, and other peripherals.
- Onsite Delivery & Setup : Deliver and set up client workstations and peripheral devices at client locations.
- Warranty Repairs & Returns : Process warranty repairs with manufacturers, including making phone calls, following up, shipping, troubleshooting, and coordinating with onsite repair technicians.
- Shipping Management : Process both outbound and inbound shipping tasks, including creating shipping labels, scheduling pickups and courier deliveries, packing items securely, and dropping off packages at FedEx / UPS locations to ensure timely delivery. Account for shipping costs in tickets and ensure shipping supplies are well-stocked
- Ticket Management : Monitor and respond to service tickets in ConnectWise, ensuring tasks are completed on time.
- Team Support : Assist other teams as needed, such as handling service tickets or light project work.
- Workroom Organization : Ensure the workroom remains clean, organized, and clutter-free.
- Knowledge Growth : Continuously grow knowledge of support procedures, products, and services.
- Additional Duties : Perform other duties as assigned.
Must-Have Background and Skills
Physical Requirements
Why Work With Us?
MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.
Company Description
MIS Solutions, Inc., is a high-growth, privately owned Managed IT Services Provider in Suwanee, Ga. For 27 years, we have helped small and medium businesses by delivering badass technology solutions to complex business problems. MIS Solutions was founded on the call to serve, built by developing long-term relationships with clients and grown by an intense desire to deliver great value at every interaction. MIS team members make our company what it is. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results. We love to serve others and demonstrate servant leadership in the products, services, and solutions we provide and the way we market, sell, communicate, and develop relationships..
Company Description
MIS Solutions, Inc., is a high-growth, privately owned Managed IT Services Provider in Suwanee, Ga. For 27 years, we have helped small and medium businesses by delivering badass technology solutions to complex business problems. MIS Solutions was founded on the call to serve, built by developing long-term relationships with clients and grown by an intense desire to deliver great value at every interaction. MIS team members make our company what it is. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results. We love to serve others and demonstrate servant leadership in the products, services, and solutions we provide and the way we market, sell, communicate, and develop relationships..