Senior Manager - IT Partner and Vendor Management

A Day in Your Life at MKS :

The Sr. Manager of IT Partner and Vendor Management is accountable to oversee the relationships with our key vendors and partners. This role involves managing contracts in partnership with Legal, ensuring compliance with service level agreements in partnership with IT owners, and optimizing performance of our external partners.

You Will Make an Impact By :

• Partner and Vendor Management - Develop and maintain a strong relationship with internal stakeholders and key IT vendors and partners. Participate in the negotiation of contracts, proactively manage renewals and establish mechanisms that allow for reporting on compliance to SLAs. Establish plans for short and long-term critical vendor management processes by establishing criteria for vendors by spend and service, defining requirements, roll out and activation working closely with IT owners.
• Performance Monitoring - Regularly assess top 15 vendor performance against agreed upon metrics and KPIs. Work with IT owners to implement corrective actions when necessary to ensure optimal service delivery.
• Collaboration - Work closely with internal teams to understand their needs and ensure that vendor services align with business objectives. Facilitate communication between vendors, IT owners and internal stakeholders were appropriate providing leverage to IT owners when CIO and OCIO require reporting or analysis on key vendor spend and performance.
• Risk Management - Identify potential risk associated with vendor relationship or vendor management processes and develop mitigation strategies. Ensure that vendors adhere to security and compliance standards.
• Cost Management - Monitor and manage the budget for vendor services. Identify opportunities for cost savings and efficiency improvements. Track spend to projects and services.
• Team Management - Manage a small global team of IT Operations Specialists accountable to support function. Liaise productively with and influence related organizations for engineering software management and IT assert management.
• Reporting - Prepare and present regular reports on vendor performance, contract status and other relevant metrics to senior management. This includes leading the process to identify key metrics from the partner and vendor space.
• Continuous Improvement - Collaborate across stakeholders to identify pain points and propose remediations
• Drive remediation and continuous improvement activities managing the intersection with Partner and Vendor management functions for changes identified by OCIO ways of working
• Support stakeholders in process remediation by ensuring that they are aware of process changes and have the knowledge and skills to execute in new frameworks.

Skills You Bring :

Supervisory Scope :

This position can be Hybrid and must be within drivable distance to our location in Andover, MA.

We are interested in a qualified candidate who is eligible to work in the United States. However, we will not be sponsoring work visas for this position, at this time.

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.

LI-MH1 #LI-Hybrid

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer : diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at : accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex : RXXXX), the title and location of the role