What are the responsibilities and job description for the Operations Analyst - Dispatcher position at MKS2 Technologies?
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Operations Analyst
Salary: $25.00 /hr
Schedule: Rotating shifts for a 24-hour operating center OT: Yes, during storms and as a function of the job
Job Description
- Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
- Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
- Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
- Accurately reports outages to customer's accounts
- Accurately manages Estimated Restoration Times to customers
- Provides accurate and timely information to customers, and first line resolution to customer complaints
- Provides timely and accurate data for continual Service Reliability improvements
EDUCATION AND EXPERIENCE
- High school diploma, or equivalent
- 1-5 years related experience.
- Teamwork, adaptability, attention to detail
- Utility companies, 911 dispatchers, Military background, call centers
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES
- Verbal & Written communication skills
- Good computer skills & proficiency working in various software applications
- Problem resolution & analytical thinking
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Salary : $25
