Community Manager

Position: Community Manager

Department: Management

Status: Full-time

Reports To: Director of Operations

Supervises: Service Manager, Assistant Community Manager, Leasing Consultant

Position Summary:

The Community Manager is fully accountable for all property operations. Leadership ability is essential, as the Community Manager leads the site team. The purpose of the Community Manager is to effectively manage and coordinate activities and resources to achieve property, owner, and company objectives. These objectives include maximizing occupancy and income levels, increasing property values, and minimizing operational expenses while maintaining a quality product.

Key Qualifications:

Education/Experience:

• High school degree required; college degree preferred.
• Four years of prior experience in property management or a related industry, with a minimum of two years in a supervisory role.

Skills:

• Proficiency in MS Word, MS Excel, OneSite.
• Basic typing skills and computer knowledge.
• Experience with payroll systems; prior HRIS experience is a plus.
• Tax credit experience required

Certificates & Licenses:

• Valid driver’s license and current auto insurance.
• Reliable transportation required.
• CPM®, ARM® designation preferred; ability to earn future designations as required by industry standards.

Expectations:

• Manage all on-site employees, providing constructive feedback and positive encouragement.
• Motivate staff and give consistent feedback, document performance, and manage employee performance regularly.
• Train and develop subordinates; ensure completion of company training.
• Recruit, hire, train, motivate, and supervise all on-site staff to achieve operational goals.
• Plan and execute regular duties and handle deviations based on objectives, policies, and previous training.
• Adhere to state and federal work regulations, including wage and hour laws; prohibit discriminatory, harassing, or retaliatory actions.
• Execute the MLPG New Hire Onboarding Process and coordinate with HR regarding termination decisions.
• Communicate clearly and consistently with residents; respond to resident requests and concerns professionally and promptly.
• Assist in budget preparation; maintain budgeted income and expenses, ensure timely collection and processing of rents, and oversee accounting transactions.
• Regularly inspect property and vacant units; report liabilities and deficiencies.
• Conduct market surveys and implement marketing plans for high occupancy.
• Familiar with Paylocity Payroll System; seek additional training if necessary.
• Maintain organized records per MLPG P&P Operations Manual and regulatory compliance.
• Manage client/owner relationships; conduct property tours, provide updates, and respond to owner requests.
• Enforce MLPG policies and procedures; inform and train staff on revisions.
• Review and approve leasing application files; enforce property qualifying criteria fairly.

What We’re Looking For:

• Effective Communicator: Able to convey information and ideas clearly and courteously.
• Positive Attitude: Energetic, enthusiastic, and goal-oriented.
• Professional: Demonstrates ethical behavior, honesty, and integrity.
• Detail-Oriented: Attentive to details and committed to accuracy.
• Proactive: Takes initiative and drives results.
• Team Player: Works well with others and fosters a collaborative environment.
• Adaptable: Open to change and able to navigate through it effectively.
• Customer-Focused: Dedicated to providing excellent service to residents and partners.
• Problem Solver: Demonstrates efficiency, creativity, and a positive outlook in handling challenges.