What are the responsibilities and job description for the Valet Attendant position at Mohegan Sun?
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Position Summary:
This position is responsible for greeting and warmly welcoming all guests by opening their vehicle, issuing valet tickets, parking, and retrieving guest vehicles in a safe and responsible manner.
Primary Duties and Responsibilities: includes but not limited to:
- Greets guests upon arrival and provides valet service
- Assists guests with unloading their vehicle upon arrival and coordinates bell services when requested
- Parks and retrieves guest vehicles in assigned areas in a safe and responsible manner
- Processes and issues Valet Tickets to all guests at arrival as well as enters all required parking information into the CVPS system
- Valet Attendants are required to assist with shuttling other Team Members to and from the parking area
- Delivers guest vehicles upon departure to guests and assists with any baggage into their vehicle
- Surveys guest vehicles and indicates any damage on the parking ticket
Secondary Duties and Responsibilities:
- Monitors and controls vehicle traffic in the valet ports
- Remains visible and attentive to the needs of guests
- Coordinates with valet attendants team to ensure seamless procedures throughout the ports
- Assists guests with directions and property information, as needed
Minimum Education and Qualifications:
- High School Diploma or equivalent
- One year of previous driving experience
- Ninety days of experience in a casino or transportation valet department or equivalent training
- Must have the ability to operate various vehicles including oversized trucks and use of a manual transmission
- Must have a valid driver’s license and be insurable through the company carrier
- Effective communication skills that support effective customer service techniques
Competencies: Incumbent will master the following competencies while in this position:
- Good written and verbal communication skills
- Good organizational and multi-tasking skills
- Basic computer skills in Word, Excel and Outlook
Training Requirements:
- Knowledge of CVPS valet software system
- Knowledge of property layout and location of garages
- SMART alcohol awareness
Physical Demands and Work Environment:
- Must be able to lift up to 30 lbs.
- Must have the endurance to move quickly for extended periods of time
- Must be able to work outdoors in all types of weather conditions
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
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Work Shift:
Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
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