Lobby Manager, Visitor Engagement

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees the Visitor Engagement team and lobby operation by managing logistics and staff, ensuring a highly positive onsite experience for all guests.

Responsibilities:

• Works as part of the management team to support all aspects of serving and engaging with visitors in the Museum’s various public spaces.
• Maintains a welcoming environment at all times by supporting a team of guest assistants and guest specialists who are extremely professional and approachable, and who are engaged with and can articulate the Museum’s mission.
• Designated manager for coverage of late hours. (Late Saturdays, and NYC Nights).
• Work with other managers on recruitment, interviewing and hiring for department.
• Responds to visitor questions and quickly and satisfactorily resolves any issues, including diffusing situations; informing the rest of management team as needed.
• Gathers feedback about the Museum experience or ticketing policies from guests and relays collaborates with other managers on process/procedure improvements. Makes recommendations regarding general lobby and lobby office operational improvements and suggest ways and methods to streamline procedures to attain greater efficiencies.
• Responsible for disciplinary issues concerning the staff, bringing to the attention of the other managers and properly documents all such situations accordingly.
• Clearly and effectively communicates all pertinent information to staff to enable them to provide the highest-level of customer service.
• Compiles all pieces of end-of-day revenue reconciliations, including gathering attendance admissions information from all sources to create the daily report.
• Maintains a thorough knowledge of all lobby processes and ticketing systems, including performing minor troubleshooting when required.
• Prepares the daily staff schedule and delegates tasks as needed.
• Provides general support to department through a variety of tasks, including monitoring staff attendance, ordering necessary supplies for the lobby operation, and ensuring all stanchions, crowd control barriers, guest assistant staff, and signage are properly placed.
• Performs any other duties reasonably related to the functions described above.

Requirements:

• Bachelor’s degree and two to three years customer service experience, ideally in a museum or retail environment.
• Cash-handling and operational management experience preferred.
• Ability to move upwards of 15 pounds and stand for long periods.
• Superior interpersonal and customer service skills.
• Must be able to work independently, set priorities, and follow and meet deadlines.
• Fluency in one or more foreign languages a plus.
• Must be available to work holidays, evenings, and weekends as assigned. Scheduled shift times subject to vary week to week based on operational needs.
• Experience managing union staff, including delegating tasks and setting priorities.
• Excellent organizational skills and outstanding verbal and written communication skills.
• Proficiency in Google Workspace and Microsoft programs (Word and Excel). 

Salary: The salary for this position is $62,000 per annum.

Application instructions: To apply, please visit MoMA Jobs.  Applicants should submit a resume and a statement of interest. 

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

Salary : $62,000