Hotel Front Desk Manager

About Us: Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes for shorter-term rentals. We pride ourselves on offering flexible, premium living experiences without the hassle of long-term leases

Job Summary: We are seeking an experienced and dynamic Hotel Front Desk Manager to lead our team and ensure exceptional guest experiences and operational excellence. The ideal candidate will have a proven track record in hotel management, a strong business acumen, and the ability to inspire and motivate staff.

Key Responsibilities:

• • Leadership and Management:
    • Oversee daily property operations, ensuring high standards of service and guest satisfaction.
    • Lead, mentor, and develop hotel staff, fostering a positive work environment.
    • Conduct regular staff meetings to communicate goals and updates.
  • Guest Experience:
    • Ensure all guest interactions reflect the company’s commitment to exceptional service.
    • Handle guest complaints and feedback with professionalism and efficiency.
    • Develop programs and services that enhance guest satisfaction.
    • Foster and sustain relationships with guests and partners by ensuring regular communication throughout their stay.

• Operational Support:

• • Collaborate with Property Managers, housekeeping, maintenance and materials vendors to ensure seamless service delivery.
  • Take guest calls for property maintenance issues.
  • Assist Property Management to resolve HOA and county compliance issues.
  • Create Work Orders for property services and follow through ensuring prompt completion.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of [5-7] years of experience in hotel management, with at least [3] years in a general manager role.
• Strong understanding of hotel operations, including front desk, housekeeping.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, financial reports, and sales strategies.

Skills:

• Strong problem-solving and decision-making abilities.
• Excellent communications skills (both written and verbal).
• Ability to work in a fast-paced environment and manage multiple priorities.

Salary : $70,000 - $110,000