What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Staybridge Suites Irvine - John Wayne Airport?
Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Supervisor. As a Front Desk Supervisor, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience throughout their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Duties: - Greet guests in a friendly and professional manner, both in person and over the phone - Check guests in and out of the hotel, ensuring accuracy of information and timely processing - Assist guests with inquiries, requests, and reservations - Provide information about hotel amenities, services, and local attractions - Handle guest complaints or concerns with empathy and professionalism - Process payments and maintain accurate records - Perform night audit duties as needed, including reconciling accounts and preparing reports - Maintain cleanliness and organization at the front desk area - Collaborate with other hotel departments to ensure guest satisfaction Qualifications: - Previous experience in customer service or hospitality required - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize tasks effectively - Proficiency in using phone systems and other office equipment - Bilingual skills (multilingual) are a plus - Knowledge of hotel operations, flexible availability, and front desk procedures is desirable Benefits: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry If you are passionate about providing exceptional guest service in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Supervisor!
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
Work Location: In person
Salary : $23 - $25
