Escrow Assistant

Who We Are

We are North Idaho Title Insurance, Inc., a Mother Lode Holding Company. We are a family! We like to throw a big party. We like to laugh out loud and have loads of fun. We encourage growth within our company. We are proud of the fact that our employees & leaders are passionate about taking care of their customers and in supporting each other. We take care of our people. We don't just tell our folks how much we appreciate them, we show them. Each and every day.

What We Do

Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family.

If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.

Job Level Summary

• Intermediate levels require a solid understanding of functional tasks
• Assistance may be required from more experienced team members will vary depending on task complexity
• Work may be reviewed for new or more complex tasks
• Provide a wide range of support within a functional area
• Follow functional area's processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations
  
  

Essential Functions

• Performs a wide range of administrative duties to gather information and assist in the escrow process
• Duties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions
• Communicates requirements and other information to clients
• Interprets various agreements as they relate to closing and prepare all documents required for transactions
  
  

Job Complexities

• Works on problems of moderately complex scope where action requires a review of a variety of factors
• Researches and obtains information for a wide range of complex data
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and may make recommendation to these processes
  
  

Supervision Received or Extended

• No responsibility for the supervision of others.
  
  

Impact

• Works under general supervision, acting on own initiative
• Uses expertise of more experienced level team members and leverages additional resources to confirm solutions
  
  

Knowledge and Skills/Technology Used

• Customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Knowledge of company and/or client operating systems
  
  

Typical Education

• High School diploma or equivalent
  
  

Typical Range of Experience

• 2 years experience in an escrow related experience
  
  

License or Certification

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.