The Trusted Partner Network (TPN) is a global, industry-wide media and entertainment content security initiative and community network wholly owned by the Motion Picture Association, Inc. (MPA). The MPA Content Security Best Practices, maintained by the TPN, establish a single benchmark for security preparedness. TPN assessments measure a Service Provider's current security posture for site and application against the MPA Best Practices and for Content Owners to use the status to make their own independent risk-based decisions.
Our goal at TPN is to build a more secure future for content partners.
Reporting to the VP, Operations and Program Management, the Security Operations Manager will oversee all operational aspects of the TPN program, including supporting the Content Security Assessment and TPN Accredited Assessor programs. The successful candidate will lead initiatives across TPN's organization from strategy through implementation, while maintaining a high level of quality across inter-connected projects. They will be self-motivated, have a continuous improvement mindset, strong analytical and communication skills, with a desire to raise the bar for Content Security in the Media and Entertainment industry.
Key Responsibilities
- Content Security Operations Management
Knowledge of the TPN processes and the industry it serves
Manage TPN enhancements, including writing requirements and testing as neededSupport the TPN ticketing system, including responding to inquiries and issuesProvide timely and accurate response to TPN member's day-to-day queriesWork with MPA IT to maintain and update the TPN websiteCreative and timely problem solving as requiredCollaborate with other TPN team members to agree SOP updates as neededMPA Best PracticesMaintain the Best Practices and Additional Recommendations final document
Ensure updates are made accurately and timelyWork with required stakeholders, including MPA Members, to capture feedback and suggestionsManage the Best Practices in the TPN platform, including versioning, questions, answers, scoping, logic, framework control mapping, control matching, evidence types, and certificationsEnsure the Best Practices are published accurately and appropriatelyQuality ControlQC TPN assessments in the TPN platform
Provide feedback to Assessors in the TPN platform, including follow up training as neededVerify updates are made sufficientlyApprove assessments and provide final scoresVerify uploaded non-TPN certifications meet criteria and action accordinglyIdentify QC trends and address TPN SOPS and policies as neededRemediation Plan ManagementTrack and manage assessment remediation updates and timelines in the TPN platform
Follow up with Service Providers on lapsed remediation items as neededVerify remediation updates and evidence from Service Providers and action accordinglyIdentify trends and update SOPs and provide training as neededDevelop and present regular metrics and reportingWork with required stakeholders, including MPA members, to capture issues, feedback, suggestions and action accordinglyProject ManagementProvide strategic input for planning and implementation
Lead, coordinate, and monitor inter-connected projectsDefine objectivesIdentify and lead continuous improvements initiativesDevelop and maintain processes and workflowsMeet and manage deadlinesIdentify and manage dependenciesResource managementData ManagementMaintain metrics
Analyze dataAssess operational performanceWorks closely with the MPA IT, Legal and Finance teams and adhere to MPA policies regarding data governance, to ensure that TPN data is managed, secure, accurate, audited and documentedEducation and Experience Requirements
Minimum 5 years of Information Security or Content Security requiredMinimum 3 years of experience in Operations or Project Management requiredMinimum 3 years of experience in Media and Entertainment industry requiredJira account management experience requiredAdvanced Excel skills preferredStrong process mapping experience in creating current state process maps, identifying pain points, redundancies and opportunities, and devising optimal future state workflowsInformation Security Auditor certification is a plusFamiliarity with MPA Content Security Best Practices is a plusQualifications
Must be based in the Los Angeles areaMust have exceptional attention-to-detailMust be able to thrive in a fast-paced environmentMust have the ability to work with large information sets and concepts, and draw conclusions and insightsMust possess the highest level of work ethics and integrity with the ability to maintain confidential information.Must possess a "can do" attitudeDemonstrated ability to provide oversight and thought leadership to group-wide strategic level projectsExcellent problem-solving abilityExceptional interpersonal and communication skills required to establish and build effective relationships at every levelMust possess excellent interpersonal written and verbal communication skills.Must possess a professional demeanor; ability to foster teamwork; demonstrate political savvy and composure
