Job title: Customer Service Team Lead. Location: Temple, TX. Education: High School Diploma. Experience: 2 years of experience in a Customer Service Role. Role And Responsibilities. Exhibit the Culture of Performance and Core Values. Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance. Interacts with customers via telephone, chat, SMS and e-m...
Job title: Quality Analyst - Customer Service. Location: Temple, TX. Education: High School Diploma. Experience: 2 years of quality analyst experience. Job Summary. Analyses and measures the effectiveness of existing contact center processes and develops sustainable, repeatable and quantifiable process improvements. Collects and analyzes contact center activity data and initiates, develops and recommends improvements to systems, processes and pro...
JD FOR TECHNICAL SUPPORT ENGINEER / BILLING SPECIALIST. High school diploma required.. Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field preferred (or equivalent work experience).. 2 years in customer-facing roles, preferably in technical support or customer service, with a focus on billing and registrar systems.. Experience researching and resolving client billing issues,...
Department: Global Workforce Management. Title: Workforce Manager. Location: Temple, Texas USA. JOB OBJECTIVE. To own and effectively carry out end-to-end WFM support, deliverables, and exercises (Capacity Planning, Scheduling, Real-Time Management, Reporting) to assigned campaigns. To head a team of WFM Supervisors, Schedulers, and Analysts to support the GWFM, Delivery Team, and other departments of assigned campaigns. To manage and maximize th...
Experience. 5 years in a Contact center Operations environment with demonstrated ability to lead people and gain results. A minimum of 2 years as an Operations Manager/Leadership role is required. Responsibilities. Exhibit the Culture of Performance and Core Values. Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance. Develop and supervise a ...
Movate is currently hiring friendly people for our Customer Service Representatives and we want you to join our team today. This is a temporary 3 month position perfect for the holidays. Environment. Fun, stress-free, laid-back, product incentive when you upgrade customers’ products. What you will be doing. Customer Service Representatives assist customers via inbound and outbound phone calls, emails, SMS and chat and utilize the arrangement of t...
Position. Manager, Talent Acquisition. Education. Bachelor’s degree or equivalent experience. Summary. The Manager, Talent Acquisition will be responsible for attracting talent and providing effective thought leadership, set benchmarks, analyze data/metrics, and understand how to prioritize to meet business objectives. TA Manager will work closely with business leaders to influence and deliver high quality hires and great candidate experience thr...
Customer Service Representatives assist customers via inbound and outbound phone calls, emails, SMS and chat utilizing the array of tools to communicate effective solutions. Having a passion for various electronics products, the art of building rapport with the customer, and having a consultative approach is for sure the way of assisting them and an easy way to upsell new products. CORE RESPONSIBILITIES. Interacts with customers via inbound and o...
