What are the responsibilities and job description for the Financial Services Professional position at National Cooperative Business Association?
About the Role
The Digital Banking Specialist will play a crucial role in ensuring the successful implementation and ongoing management of our digital banking products and services.
Key Accountabilities
- Serve as the primary point of contact for digital banking clients, providing exceptional support and guidance throughout their journey with us.
- Ensure seamless onboarding and training processes for new and existing clients, guaranteeing they have the necessary tools and expertise to maximize the benefits of our digital banking solutions.
- Proactively identify and resolve customer issues, fostering strong relationships and maintaining high levels of client satisfaction.
- Develop and deliver comprehensive training programs to educate clients on the effective use of our digital banking platforms.
- Collaborate closely with internal teams to drive project success and contribute to the continuous improvement of our digital banking offerings.
Essential Skills
- Extensive experience in financial services, preferably in digital banking.
- Proven ability to provide exceptional customer service and support.
- Strong analytical and problem-solving skills, with a focus on delivering timely and effective resolutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.
