Bridge Shelter Case Manager

The Neighborhood Center of West Volusia is “a place with a heart”, our mission is to feed the hungry, house the homeless, and prevent homelessness.

The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly supportive atmosphere, leadership supports autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Job Purpose: To support Bridge Shelter residents through goal-setting, housing navigation, and personal development that ensures ongoing housing stability. The Bridge Shelter Case Manager meets individually with clients to create Individual Service Plans (ISPs), develop clients’ life skills, and refer them to community services to increase self-sufficiency. Alongside the Bridge Shelter team, the Case Manager plays a pivotal role in each client’s personal journey.

This position requires clear and effective communication, both written and verbal, organization and time management skills, and a willingness to learn and adapt to new situations. Client-facing employees are held to the highest standards of behavior, teamwork, and workplace ethics. Successful candidates must also be willing and able to accommodate a flexible working schedule to meet client needs.

Duties and Responsibilities:

Intake Assessments

• Interview clients to determine eligibility and need for shelter and opportunities for housing alternatives to shelter.
• Coordinate shelter admissions with the department team to receive new clients, complete intake paperwork, create proper client files and orient new clients to agency services and policies.
• Develop clients’ Individual Service Plans (ISP) using client-centered approaches.

 Ongoing Case Management

• Meet with clients regularly to monitor ISP progress, create resumes and link to employment opportunities, establishing goals, and documenting barriers and steps to progress on them.
• Input all clients onto the By-names List (BNL) for future housing placement.
• Facilitate connections to substance abuse, education, employment, mental health, legal, and financial services with appropriate community agencies and programs.
• Assist in response to any security/safety emergency or disturbance within or immediately outside facility as necessary.
• Resolve client grievances with respect and confidentiality, collaborating with the Bridge Shelter team and leadership as necessary.
• Perform or coordinate client transportation to recovery meetings, medical appointments, etc. as needed.
• Determine the need for discharge and facilitate exit procedures according to department policy, communicating and coordinating with Shelter Coordinators and Directors.
• Establishes and maintains effective relationships with outside agencies and resources as necessary through coordination with the Bridge Director of Community.

Record Keeping and Communications

• Thoroughly record all interactions and services provided to clients using provided forms and assessment tools.
• Maintain complete client records in physical files and electronically via the Homeless Management Information System (HMIS), daily activity logs, mileage logs, and other reports as directed.
• Ensure timely delivery of required documentation to the Grants Director for reporting including, but not limited to: Service Activity Logs (SALs), client files, financial documentation, and other relevant documents.
• Attends monthly all staff meetings and participates in activities designated by the Bridge Shelter Directors or Executive Leadership team.