Job Overview. As a member of the Field Services department, this role involves providing onsite support for customers, ranging from basic troubleshooting to enterprise hardware setup. Responsibilities include documenting activities in ticketing systems, responding to technical assistance via phone, chat, email, or in person, advising users on best practices, and adhering to standard onsite procedures. The role requires maintaining a professional ...
Job Overview. As a member of the Field Services department, this role involves providing onsite support for customers, ranging from basic troubleshooting to enterprise hardware setup. Responsibilities include documenting activities in ticketing systems, responding to technical assistance via phone, chat, email, or in person, advising users on best practices, and adhering to standard onsite procedures. The role requires maintaining a professional ...
Job Overview. As a member of the Field Services department, this role involves providing onsite support for customers, ranging from basic troubleshooting to enterprise hardware setup. Responsibilities include documenting activities in ticketing systems, responding to technical assistance via phone, chat, email, or in person, advising users on best practices, and adhering to standard onsite procedures. The role requires maintaining a professional ...
WEEKEND SHIFT - Saturday and Sunday required. Responsibilities. Provide technical support and troubleshooting for desktops, laptops, and other computer hardware. Assist with the setup and maintenance of IT infrastructure, including network connectivity and VPN access. Respond to help desk tickets and provide timely resolution to technical issues. Utilize ticketing systems such as Remedy, Jira, or ServiceNow to track and document support requests....
