Claims Supervisor

Network Adjusters is seeking an experienced commercial insurance claims professional to join our supervising team in Convington Kentucky.

This position offers an opportunity to focus on mentoring and training. We are looking for someone to assist the office Claim Director in hiring, onboarding, training and growing the Northern Kentucky office claim staff. This role provides a chance to continuously develop talented claims handlers to further their knowledge and your career as a supervisor. You will have primary responsibility for training adjusters to handle claims under a variety of policies including Commercial Business Auto, Inland Marine, General Liability, and Commercial Property. You will offer guidance and support to staff on claims-related technical matters and oversee adherence to department protocols and expectations when dealing with first-party and third-party claims. You will strive to exceed customer service benchmarks, take charge of continued education, and nurture the growth of your team, actively contributing to their career advancement.

Become a part of our dynamic, energetic workforce in which you can make a difference. We are committed to encouraging your professional growth through a variety of development opportunities.

CLAIMS SUPERVISOR QUALIFICATIONS:

-Minimum of five (5) years of claims handling experience; prior claim supervision preferred.

-Minimum of at least 1 year of commercial lines insurance handling experience.

-Strong leadership skills, with ability to motivate and develop a team.

-Superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.

-Ability to prioritize workload and handle multiple tasks.

-Analytical and problem-solving abilities, with a keen attention to detail.

-Desire to work in a fast-paced environment.

-Excellent evaluation and strategic skills required.

-Strong claim negotiation skills.

-Proficient in MS Office Suite and other business-related software.

-Polished and professional written and verbal communication skills.

-Bachelor's degree in a relevant field or equivalent work experience.

CLAIMS SUPERVISOR RESPONSIBILITIES:

-Supervise a Team: Manage a team of claims adjusters, providing guidance, training, and support to ensure high-quality claim assessments and exceptional customer service.

-Coverage Analysis: Examine claim forms, policies, and other records to determine insurance coverage.

-Claims Processing: Oversee the entire claims process, including the evaluation of damages, determination of loss, settlement negotiations and resolution, while ensuring all compliance regulations are adhered to.

-Quality Assurance: Implement and monitor quality control measures (Best Practices) to ensure accurate and consistent claims handling in compliance with company guidelines and industry standards.

-Customer Service: Collaborate with carriers, attorneys, claimants, and internal policyholders to address inquiries, resolve disputes, and ensure a positive claims experience.

-Performance Metrics: Track and analyze key performance metrics to identify areas for improvement, set performance targets, and implement strategies to meet or exceed goals.

-Reporting: Generate and present regular reports to senior management and clients, highlighting department performance, trends, and areas for improvement.

-Compliance: Stay current with industry regulations and best claims practices to ensure that claims processes are compliant with all legal requirements.

BENEFITS:

· 401(k) with company match / Retirement planning

· Paid time off / Company paid holidays

· Comprehensive health plans including dental and vision coverage

· Flex Spending Account

· Company paid life insurance

· Company paid long term disability

· Supplemental life insurance

· Opportunity to buy into short term disability

· Family leave

· Employee Assistance Program

About Network Adjusters, Inc.

Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for almost seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York and Denver to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All of our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable results—the proof is in our extensive track record of settled claims and unmatched recovery abilities.

Please be advised this position is an in-office role located in Covington, KY. No remote opportunities are available at this time.

The starting salary for this position is $85,000 - $110,000; factors such as licensing, certifications, work, and relative experience will be taken into consideration.