ROW OFFICE CONFIDENTIAL SECRETARY (Pay Grade 20) Non-Union Classified

IMPORTANT INFORMATION

In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period, and which will be used to fill vacancies during that period, is being established for this classification. Only full-time, permanent, classified County employees may apply for this announcement.

EXAMINATION PROCESS: The examination process for this posting may include an evaluation of training and experience, a written examination, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).

JOB DESCRIPTION

GENERAL STATEMENT OF DUTIES: Performs a variety of problem solving, administrative and support functions for the Row Offices that require complete confidentiality relating to the integrity and liability of management systems through quality service in all areas to the citizens of New Castle County; does related work as required.

DISTINGUISHING FEATURES OF THE CLASS: An employee in this class assists in the daily activities of a department or division by performing responsible administrative and support functions of a wide variety and scope. The work deals with highly sensitive labor relations matters and is extremely confidential in nature. This employee is required to be familiar with all phases of New Castle County Government and must be able to work across department, division and agency lines in solving problems and issues related to the specific assignment. This employee works with considerable independence of action through problem solving, personal representation of managers or departments, and by preparing detailed reports and correspondence, providing information, receiving and responding to complaints and performing other customer service work. It is critical that this employee displays and promotes a positive attitude and possesses a professional demeanor and appearance. This employee works under the general supervision of the Row Officer or their designee.

EXAMPLES OF WORK: (Illustrative Only)

• Solves problems by developing innovative, creative, cost effective and customer friendly solutions;
• Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service;
• Arranges meetings and prepares correspondence;
• Works with management on issues and responds to telephone calls from a variety of individuals;
• Researches issues and questions received through the Row Office and prepares an appropriate response;
• Performs support functions such as filing, answering telephones and preparing a variety of letters, memoranda, reports, agreements, documents, publications and other such material;
• Provides assistance in developing and implementing policies and procedures;
• Attends meetings and provides support and administrative assistance when needed;
• Presents information to outside groups;
• May supervise staff;
• Utilizes a variety of miscellaneous software programs;
• Acts as a liaison with other departments, governmental units, private agencies and various citizens' groups in matters pertaining to the Row Offices;
• Maintains personnel attendance records and process payroll, payroll adjustments and change notices;
• Monitors the effectiveness of existing work schedules, policies and procedures and makes the necessary recommendations for change when needed;
• Coordinates the completion of performance evaluations;
• Conducts varied research and surveys in customer satisfaction;
• Coordinates Return-to-Work appointments with Risk Management and FMLA liaison;
• Provides vendor assistance as needed;
• Provides Public Notary services for the Row Offices' customers as needed;
• Coordinates background checks with Human Resources for title searchers and seasonal employees;
• Completes special projects as assigned;
• Operates a data processing terminal, personal computer and other related equipment in the course of the work.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Thorough knowledge of office practices and procedures, business English, spelling and business mathematics; good knowledge of the operations, functions and scope of authority of County government Row Offices as related to the handling and disposition of complaints and requests for information; ability to identify problems, to troubleshoot issues and to coordinate reliable and accurate information for the customers of the County; demonstrated skill and proficiency in the use of a variety of software programs; ability to immediately be productive while operating word processing equipment, a personal computer, a data processing terminal and other related equipment; ability to supervise subordinates; ability to establish and maintain effective working relationships with coworkers, associates, government officials, agencies, private organizations and the public and to promote an ongoing attitude of dedication to excellent customer service; ability to maintain confidentiality in all aspects of the work; ability to analyze complex data, draw valid conclusions and to make reliable recommendations; creativity; ability to communicate courteously and effectively, both verbally and in writing; ability to make effective presentations before groups; ability to pass a Class III physical examination.

CONTACT INFORMATION

Cassondra Briggs
Office of Human Resources
Cassondra.Briggs@newcastlede.gov

Health Insurance: Starts the first of the month following a 60-day waiting period from the date of hire. Charges for coverage vary depending on type and level of coverage chosen. The following plans are currently available through Highmark (Comprehensive 80% Plan; a PPO (Preferred Provider Organization) and an EPO (Exclusive Provider Organization) and Aetna (Open Access HMO.) Deductibles and co-pays may also apply.

Dental Insurance: Starts the first of the month following a 60-day waiting period from date of hire. Currently, there are two PPO options and an HMO option. Charges vary depending on type and level of coverage chosen.

Sick Leave: Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.

Vacation: Vests on December 31 of the calendar year preceding the vacation year. Vested vacation is to be used in the 12 months following the vesting date. Employees are entitled to vacation as follows:

• - 1 day for each completed month of service to a maximum of 10 days
1 – 4 years of service
• - 10 days of vacation
5 – 9 years of service
• - 15 days of vacation
10 – 14 years of service
• - 20 days of vacation
15 years of service
• - 25 days of vacation
15 years of service
• - 25 days of vacation (an additional day for each successive year of service)

Holidays: 13-1/2 paid holidays per year (1/2 day on Christmas Eve).

Life Insurance: Provided by the County in the amount of one and one-half times your salary. Minimum benefit - $50,000; Maximum benefit - $200,000.

Pension: Employee contributory amount of three percent of base salary to defined benefit plan. County will make a non-elective contribution of one percent of base salary to defined contribution account. In addition, the County will also make an annual matching contribution of one hundred percent of employee's contribution, up to a maximum of two percent to defined contribution account. 10-year vesting.

Deferred Compensation Plan:
Optional employee contributory plan available.

Additional Benefits: Salary increases each year dependent upon appropriate negotiated increase and/or merit increases; Credit Union, Blood Bank, Sick Leave Bank (after two years of service), Fitness Center, and an Employee Assistance Program are all benefits available to employees at no cost.

Supplemental Benefits: Flexible Spending Accounts (medical reimbursement and dependent care), additional life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance are also available at an additional cost to the employee.

Union Affiliation: Some positions are affiliated with a local bargaining unit, and, therefore, will require a monthly dues deduction ranging from $23 to $46.65 per month.

Special Note: The above benefits are subject to change. For detailed information on any of the above, contact the Office of Human Resources at (302) 395-5180.

Revised: 12/15/15