Operations Assistant

POSITION OVERVIEW

This role supports operations leadership and ensures smooth operational processes across multiple levels of the organization. Specifically, the Operations Assistant provides critical support to Regional Vice Presidents, District Managers, and various operational initiatives. This role requires exceptional organizational skills, attention to detail, and a positive and professional demeanor with a proactive approach to problem-solving.

ESSENTIAL RESPONSIBILITIES

Regional Vice President Support

• Schedule meetings for Regional Vice Presidents as needed.
• Prepare and maintain family correspondence for schools.
• Reconcile expenses.
• Organize travel folders with updated reports and relevant documentation.
• Provide administrative support, including:

1. Preparing responses to Requests for Proposals (RFPs).
2. Creating and formatting PowerPoint presentations.
3. Offering general computer and technical assistance.

District Manager Support

• Schedule and prepare for monthly director and assistant director meetings:

1. Arrange meeting schedules and logistics.
2. Prepare materials and order lunches, as needed.

• Assist with coordinating preschool graduation events.
• Provide general administrative support to District Managers.

Event Planning and Coordination

• Support the planning and execution of company events, including but not limited to:

1. Awards banquets (e.g., Teachers of Distinction, Educators of Excellence, Kitchen Managers of Distinction).
2. Director retreats.
3. Minnesota Child Care Association conferences.
4. Other events as needed.

• Responsibilities include:

1. Creating and distributing invitations.
2. Maintaining guest lists.
3. Producing event materials, such as name tags and programs.

Operations Support

• Prepare materials, attend, and record minutes for operations meetings.
• Maintain and update internal directories, such as “Districts at a Glance” and “Whom Do I Call?” lists.
• Coordinate and distribute updates in the Weekly Communication to school directors.
• Ensure up-to-date content for the intranet platform.
• Manage announcements for special occasions.
• Direct general inquiries from school leadership to the appropriate home office team.

Parent Experiences

Support intake of parent concern calls, connecting parent with appropriate district manager or area director

QUALIFICATIONS

• Associate of Arts (AA) degree required; Bachelor of Arts (BA) degree preferred.
• 1-2 years of experience providing administrative support.
• Exceptional organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); basic understanding of Photoshop and InDesign desired.
• Ability to handle confidential information with discretion.
• Positive and professional demeanor with a proactive approach to problem-solving.

We offer a suite of industry-leading benefits, including:

• Salary range: $20-23/hour
• Yearly Bonus: Up to $1,000 per year, paid out quarterly based on company performance
• Company-sponsored medical, dental, vision, life, and disability insurance.
• 401 (K) plan with company match.
• Paid time off.
• Ongoing professional development.
• Generous childcare discounts for any New Horizon Academy locations across the U.S.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties as necessary or desired. E.O.E.