What are the responsibilities and job description for the Community Manager position at Newance?
Workbox is a specialized flexible office operator providing professionals with a diverse platform to connect in person and virtually. In addition to traditional office space and coworking solutions, they offer direct access to a range of investors, vetted strategic advising via experienced mentors and professional specialists, as well as an unparalleled community of growing businesses. Their differentiated services have contributed to them being one of the fastest-growing operators in the country.
Join Workbox's dynamic team as a full-time Community Manager at their brand new Pittsburgh location with an innovative flexible office operator that prioritizes fostering connections and supporting professionals both in person and virtually. As a key player in their rapidly growing company, you'll be integral to maintaining their best-in-class customer experience.
Key Responsibilities:
As the Community Manager, you will be the face of the brand, overseeing day-to-day community operations while collaborating with the team on long-term strategies. Your diverse tasks will be united by a common goal: providing exceptional support to our member companies and ensuring the efficient functioning of our spaces. This role will also play a crucial part in driving member engagement, working closely with our sales and member services teams to ensure a seamless experience for both current and future members. In addition to managing the community's vibrant atmosphere, you'll be responsible for conducting in-person tours, handling walk-ins, and organizing memorable member events. Leveraging both online tools and in-person networking, you will build and nurture relationships that enhance our company's brand within the community.
Qualifications:
Required:
- Strong background and experience in customer service and communication
- Adaptability to change and shifting priorities, thriving in ambiguous situations
- Exceptional organizational skills with acute attention to detail
- Proficiency in computer skills, including the Microsoft Office Suite
- Remarkable ability to meet deadlines and deliver results
Preferred:
- Experience working with startups
- Background in hospitality
- Familiarity with Canva and ClickUp or related project management software
- Experience managing systems (billing/phone/community platforms)
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- FSA, HSA, and Commuter Benefits
- Unlimited PTO
- Training & Development
