What are the responsibilities and job description for the Service Coordinator position at NextGen?
Company Description
NextGen Protection Companies, Inc. is currently hiring for the position of Service Coordinator to join our growing Service Team.
NextGen specializes in fire alarm/fire sprinkler installation, service, and inspections as well as other low-voltage services including security alarms, camera systems and access control.
Job Description
The Service Coordinator will be responsible to work with customer and technician schedules to arrange timely service calls for various systems. The coordinator will be required to prioritize all service calls while maintaining an efficient daily schedule. The Service Coordinator will follow-up on service calls to schedule return appointments, send out proposals and order materials as needed.
Qualifications
This position requires a well-organized individual that can manage high volume calls and emails, the ability to be proactive, pay close attention to detail and provide amazing customer service.
Previous scheduling or dispatching experience is a plus, low-voltage or fire sprinkler experience is highly desirable.
Candidates must be able to acquire a Sheriff’s Work Card for this position.
Hours can be flexible (up to 40 per week) and there is potential to work remotely.
Additional Information
Benefits
Competitive benefits
401(k)
Medical/Dental
