What are the responsibilities and job description for the Service Coordinator position at Brady Industries?
BradyPLUS focuses on solution selling, customer education, and product expertise in key commercial market segments including hospitality, education, restaurants, healthcare and more. We are THE destination for talent and careers. Come be a part of a growing organization and a winning team!
Service Coordinator
This position is responsible for coordinating planned maintenance schedules, equipment pickups and deliveries and dispatches service calls. In addition, coordinators are responsible for maintaining the equipment repair scheduling, quoting customer requests, and obtaining warranty repair pre-approval.
Requirements:
- High school diploma or GED
- 1-2 years' experience in similar environment or warehouse/distribution
- Microsoft Office experience preferred
Responsibilities:
- Responsible for equipment repair write up for both pickup and delivery
- Manage pending shop repairs, quoting, converting orders, invoicing and pickup/delivery of repair equipment
- Communicates with customers to obtain details of repair complains, parts needed, estimates of costs and completion of repairs.
- Works with vendors and service department managers to obtain warranty repair pre-approvals, follow up that all paperwork is submitted properly and is credited on time.
- Coordinates technician repair tickets and dispatches outside technician to location for repairs.
- Follows up on outstanding parts, communicates any questions, back orders or delays to customers.
- Pick parts nightly for service orders.
- Receives incoming parts into system.
Benefits:
- Competitive wages
- Excellent Benefits including medical, dental, vision, supplemental and disability insurance
- 401k with company match
- Nine paid holidays a year
- Paid time off
BradyPLUS is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, sexual orientation, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
