Customer Service - Customer Service Team Lead

Job Summary: Key CS Rep and trainer for assigned location.   Essential Functions:   Receives and interprets customer order requirements and forecast requirements.  Loads data into ORACLE. Receives customer complaints and coordinates with Quality Department. Access and download PO/releases from the Internet websites. Reconcile quantities between open orders and any customer-initiated changes. Maintain customer contact information in premium freight data base. Verify accuracy of manually entered orders by running an open orders report. General office duties such as scanning, filing, researching POD’s, invoices & packing lists. Research customer debits and log them weekly. Coordinate carrier arrangements with the Shipping Department and Customer. Assign deliveries when creating a shipping deviation. Retrieve cums and communicate to customer or EDI for reconciliation. Validate orders meet Nifco requirements (ie, full box quantities, etc) Coordinate build out notices with customer and planning. Research and document monthly high volume missed shipments assigned by Management. Ability to log and report premium freight on daily gemba board. Ability to produce and communicate customer line trial events. Review customer order lines not shipped with warehouse and document in daily status report. Ability to create new carrier in Oracle. Ability to update the table maintenance in premium freight data base. Substitute for Customer Service Representative when needed. Ability to train and evaluate the training needs of others. Ability to perform daily Ford DDL functions. Ability to perform weekly analysis of Ford deductions and submit disputes. Ability to complete daily KPI’s. Ability to complete monthly KPI’s. Other Management assigned task as required. Analize order data to insure best practice Train all new hire CS members for assigned location         Education:   High school diploma or equivalent   Experience/Skills/Requirements:   3 years of professional customer related experience (manufacturing desirable) Strong written, verbal, analytical, interpersonal, and technical skills Ability to organize, prioritize work, and meet deadlines Strong computer skills Strong Communication skills Ability to conduct yourself in a professional manner Knowledge or Oracle and Microsoft Suite Must demonstrate positive leadership ability Must take these Ford classes CMMS3 Basics EDDL/DDL for Production/Service Super G Ford Web-ex Super G FCSD SNC Supplier training Supplier Improvement Metrics

Salary : $70,000 - $75,000