Tanium Systems Administrator

Daily/Weekly Responsibilities:

· Main responsibility to help with application install package builds and deployments using Tanium Enterprise Endpoint Management tool in alignment with enterprise vulnerability remediation

· Tanium Enterprise Endpoint Management tool

o Ability to watch, troubleshoot and resolve Tanium deployment errors

o Monitor the health of servers, workstations and agents to include WMI resolution

o Hardware and Software inventory reporting using Tanium Interact

· Develop, test and maintain application installation packages using WinRAR and/or InstallShield

· Configure, test and manage deployments including applications, registry fixes and other scripted commands

o Monitor deployments through all environments and resolve any issues

· Implement advanced scripting using multiple scripting languages when needed, i.e., PowerShell, Python, Batch and command line

· Coordinate application releases with the customer and other IT areas as needed

· Maintain awareness of industry trends

· Represent the department on project activities to communicate the capabilities of our services

· Troubleshoot problems to locate root cause and appropriate fixes in expedient fashion

· Provide support and technical issue resolution in support of other teams

· Work with vendors for support with resolving issues and developing/maintaining platform strategy

Skills:

Competencies/Skills:

· Project Management

· Excellent verbal and written communication

· Fully understand the needs of the end user

· Ability to translate end users’ needs into application packaging/development and deployment projects, and deliver requested solution

· High Initiative

· Excellent organizational skills

· Attention to detail

· Ability to work in a team-oriented collaborative environment and independently

· Possess and demonstrate excellent time management skills

· Customer focused attitude

· Excellent analytical skills to identify, research and resolve complex system issues

· Conceptual thinking

· ITIL Processes

· Problem escalation and resolution

Technical Skills:

· Tanium Enterprise Endpoint Management tool

· Scripting: PowerShell, Python, Batch and command line

· Application packaging using InstallShield (preferred), WISE and/or WinRAR

· Knowledge on how to build Windows installers and removals for enterprise

o Passive and silent switches

· Knowledge of Windows installer best practices

· Version control management

· Understanding of OS and registry

· Server and workstation Windows Operating Systems (32-bit and 64-bit)

· Windows AD

· Group Policy

· Process automation

· Testing methodologies

· Advanced troubleshooting skills – root cause analysis

· Fundamental networking concepts (LAN, WAN, TCP/IP, DNS, DHCP, WINS)

· Virtualization concepts (servers and desktops)