What are the responsibilities and job description for the Assistant Chief Engineer position at NOBU RYOKAN MALIBU?
Job Details
Description
Job Summary
Assume control of the Engineering Department when the Chief Engineer is not available. Ensure projects are completed according to specifications and on time by studying work schedules and estimating worker-hour requirements for completion. Maintain hotel, pool, and surrounding area, performing minor and routine painting and staining, plumbing, electrical wiring, HVAC functions, and other related maintenance activities. Respond to guest requests for service according to company policy. Keep records of rooms completed. Observe equipment and utility meter readings daily. Responsible for setting department priorities, maintain property maintenance program, scheduling and assigning workload, maintaining inventories, and responding to emergency calls.
Essential Functions
- Contribute in building and maintaining a first-rate Engineering team.
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.
- Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Always maintain and improve the quality of the guest experience.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- all hotel features, services, and hours of operation
- all room types, numbers, layout, decor, appointments and location
- daily house count, and expected arrivals and departures
- room availability status for any given day
- all VIPs guests, special requests or any in-house guest concerns or issues
- in-house guest list and be familiar with guests' names and room locations
- scheduled in-house group activities, locations and times
- Guest rooms preventive maintenance program. Change bulbs and filters, minor touch up of furniture, minor electrical and plumbing repairs, (key locks, commodes, faucets and lamps) ability to caulk and clean, minor painting touch up ability and minor wallpaper repairs.
- Meeting public area upkeep. Change bulbs and filters, minor touch up of furniture, minor electrical and plumbing repairs, (commodes, faucets and lamps) ability to caulk and clean, minor painting touch up ability and minor wallpaper repairs.
- Back of house area up keep as needed. Change bulbs and filters, minor touch up of furniture, minor electrical and plumbing repairs, (kitchen equipment, laundry machines, mechanical rooms) ability to caulk and clean, minor painting touch up ability and minor wallpaper repairs.
- Offsite Villa Maintenance. Change interior and exterior bulbs, filters, minor touch up of furniture, minor electrical and plumbing repairs, (key locks, commodes, faucets and lamps) ability to caulk and clean, minor painting touch up ability and minor wallpaper repairs; general kitchen equipment maintenance and repairs; respond to Villa emergencies. Communicate all major repair, issues or problems to Director of Guest Relations and Villa Owner.
- Check work order assignment board daily and complete assignments on a timely fashion in order of priority.
- Assist Housekeeping with preparing guestrooms for arrival - testing all electronics, IT connectivity, Lutron and HVAC controls, plumbing fixtures, and any furniture, wall, ceiling or floor deficiencies.
- Respond to guest and departmental requests in a timely and efficient manner.
- Conducting routine mechanical room, HVAC, utility and system check; reporting issues to General Manager.
- Maintaining pool daily log recording, cleaning, chemical readings and mechanics.
- Maintaining fitness equipment - cleaning and routine maintenance checks.
- Trash pickup, sweeping, moping and power washing of all public spaces and back of house.
- Managing pest control and reporting issues to Director Guest Relations.
- Climb ladders to reach heights about 30 feet.
- Changing of light bulbs. Report status of inventory.
- Changing of air filters. Report status of inventory.
- Work with contract services in window washing and teak upkeep.
- Working knowledge of telephone units, televisions, WAPs.
- Working knowledge of paint, plumbing, electrical, HVAC and general mechanical.
- Working knowledge of fire panel operations.
- Working knowledge of pool operations and maintenance.
- Ability to maintain inventories and purchase supplies within budget.
- Ability to assess needs and areas for repair.
- Perform other reasonable job duties as requested by Director of Guest Relations or hotel manager.
Qualifications
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Education: |
High school diploma or equivalent vocational training certificate required. |
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Experience: |
Experience in building maintenance, electrical work, plumbing, and refrigeration. Prior experience within a four star hotel brand preferred. |
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Computer Skill & Other Technical Skills: |
Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required. Working knowledge of basic hand tools. Must possess skills and fluent ability in: plumbing, HVAC, electrical, kitchen, and laundry equipment. |
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Communication: |
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred. |
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Licenses or Certifications: |
Pool Operator certification; EPA and HVAC certification a plus
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Other: |
Must be customer-service oriented and have excellent hospitality skills. Must be able to calculate basic mathematic functions. |
Salary : $28 - $34