What are the responsibilities and job description for the Customer Service Clerk position at Northern Air Systems Inc?
Job Purpose: Responsible for providing excellent customer service by fielding and triaging service calls, coordinating the ordering of necessary parts, and offering service-related support as needed.
Tasks and Responsibilities: |
Processes sales orders for parts using ERP system. |
Coordinates service repairs for customers within the warranty period using various service vendors. |
Frequently provides communication with and works closely with all departments. |
Determines parts needed for repairs and orders through Warehouse Department for shipping. |
Coordinates parts delivery based on customer priority and determines appropriate shipping methods, including heavy freight, air freight, and ground shipping. |
Provides technical support for install base |
Other duties as assigned. |