Customer Service Specialist

Job Duties:

• Collaborate closely with our dispatch manager to ensure proper lead times on service calls.
• Monitor dispatch calendar for emergency calls.
• Communicate with customers via inbound and outbound calls to address. inquiries, resolve issues, and provide account and service call information.
• Offer support and solutions to customers per the company's customer service policies.
• Liaison with dealers and online portals for service calls.

Minimum Qualifications:

• Must be 18 years of age or older.
• High school diploma/GED required (associate degree in a business-related field preferred).
• Proficient in Data Entry.
• Ability to remain professional and courteous with customers at all times.
• Comfortability on a multi-line phone system for transferring clients to the appropriate team member.

Preferred Qualifications

• Strong attention to detail accuracy and accomplishing job tasks in a timely manner.
• Team-oriented with a positive, compassionate, and customer-centric outlook
• Self-reliant in managing multiple tasks especially via phone and email
• Excellent verbal and written communication skills to effectively communicate with customers.

Pride Commercial Appliance Service is a growing commercial appliance repair and installation service provider based in Western NY. We have been providing service to: hospitals, universities, major retailers, healthcare facilities, and restaurants since 2004 and are quickly expanding.

We are looking to add a customer service specialist who will play a crucial role in ensuring customer satisfaction by providing exceptional service and support to our clients.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Rochester, NY 14623 (Required)

Work Location: In person

Salary : $22 - $24