What are the responsibilities and job description for the Customer Service Specialist position at US Tech Solutions?
Job Title: PIA P&C Support Specialist
Location: Rochester, NY
Job Details:
- Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products workers compensation, ERISA bonds, BOP, EPLI, etc.
- Maintains a high level of knowledge concerning the products and services.
- Assists external users of the technical products by answering questions solving problems involved with their use Identifies investigates and researches user questions and problems.
- Refers unresolved issues to technical or professional personnel for follow up as needed Researches and resolves product and service issues relative to the Property & Casualty suite of products from any internal/external clients.
- Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and Responds to inbound calls and place outbound calls as required by the business unit relating to Property & Casualty suite of products and/or the Workers Compensation Payment Services.
- Maintains an accurate recording of all internal and external communication.
- Exhibits comprehensive knowledge of portfolio corresponding systems and internal/external processes to ensure client satisfaction.
- Develops enhancements to existing or new processes and procedures while making the necessary recommendations to management.
- Maintains and manages positive and professional relations with clients insurance carriers and internal/external clients to ensure client satisfaction.
- Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.
- Internal applications include HRIS (human resource information system) and Online Reporting System Continues to stay abreast of all changes pertaining to various internal product offerings regulatory changes policy changes and insurance industry developments in support of client satisfaction Participates in assigned projects or required training.
Requirements:
- High School diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll required. Consideration may be given to a candidate with a degree in lieu of experience.
- Strong organization and decision-making skills are required.
- Microsoft Word, Excel, and Access knowledge is preferred.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Abhijita Swain
Email: Abhijita@ustechsolutionsinc.com
Internal Id: 25-29973
Salary : $15 - $20
