What are the responsibilities and job description for the Client Relations Analyst position at Northside Elevator?
Why Northside?
Northside is family-owned, family-led, and leads the state in feed manufacturing. We are not just building a business; we are transforming an industry. Since 1948, our primary mission has never wavered—that is to be the most trusted and dependable partner in serving the agricultural industry. Our spectrum of individualized consulting, services, and products is unmatched and our relentless commitment to helping assure the success of our clients is our core ambition. You will love working here because we have purposeful work, growth opportunities, and benefits that matter.
Job Overview
The Client Relations Analyst plays a vital role in enhancing the overall client experience and business finance precision by providing timely and accurate invoices, insightful reporting, and analysis of client data. Key responsibilities include managing the invoicing process, generating client performance reports, and providing tailored solutions to strategic accounts. The role is a key contributor to the finance team with potential career growth. The Client Relations Analyst ensures compliance with all company policies, procedures, industry standards, and regulatory requirements regarding invoicing processes and financial transactions.
Key Responsibilities
· Invoice
o Oversee accurate and timely invoicing processes for assigned accounts, ensuring compliance with contract terms and business continuity.
o Provide clear, concise explanations of invoice details to clients. Address inquiries, concerns, and resolve discrepancies accurately and promptly.
· Report
o Generate and analyze regular performance reports, presenting key metrics and actionable insights to clients and internal stakeholders.
o Conduct regular, deep-dive analyses to understand client behavior and provide actionable insights and recommendations to improve client experience.
· Maintain Strategic Accounts
o Understand client needs and objectives to deliver tailored solutions and maximize value. Provide unique client understanding through analysis.
o Cross-collaborate with inside sales to provide timely client support and foster strong, long-term relationships.
Supporting Responsibilities
· Technology Utilization
o Proficiently use relevant software, applications and relevant tools for invoicing and account management and stay updated on technological advancements to improve efficiency and accuracy.
· Process Improvement
o Identify and implement process improvements to enhance the client experience while supporting current invoicing and financial procedures.
Job Requirements
· Education: Associate’s degree in agricultural business, accounting, finance or related field.
· Experience: Three years of professional experience servicing clients. Experience in the agricultural industry is valued.
· Technical Skills:
o Financial reporting, numerical accuracy, and software-use proficiency.
o Competence in Microsoft suite applications and other relevant tools.
· Soft Skills:
o Highly motivated, self-driven individual with excellent attention to detail.
o Effective communication skills, both written and verbal, with a strong team orientation.
o Possess a business-financial, positive mindset with a client experience focus.
o Problem-solver with the ability to think critically under pressure.
o Adaptable to changing priorities and business needs with the ability to thrive in a dynamic environment.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Loyal, WI 54446: Relocate before starting work (Required)
Work Location: In person