Client Relations Manager

Why Northside?

Northside is family-owned, family-led, and leads the state in feed manufacturing. We are not just building a business; we are transforming an industry. Since 1948, our primary mission has never wavered—that is to be the most trusted and dependable partner in serving the agricultural industry. Our spectrum of individualized consulting, services, and products is unmatched and our relentless commitment to helping assure the success of our clients is our core ambition. You will love working here because we have purposeful work, growth opportunities, and benefits that matter.

Job Overview

The Client Relations Manager plays a pivotal role in driving business growth through client engagement, commodity contracting, grain purchasing, and lead generation. This position requires a strategic leader who develops proactive client relationships, is willing to learn about markets and oversees sales processes to ensure efficiency, accuracy, and success. This role is ideal for a driven professional passionate about the agriculture industry and looking to lead a team to make a significant impact through enhancing the client experience. The position supports key sales and operational strategies and provides opportunities for career growth. The Client Relations Manager will ensure compliance with all company policies, procedures, industry standards, and regulatory requirements.

Key Responsibilities

• Client Experience Management: Lead and develop strong client relationships by providing exceptional service, responding promptly to inquiries, and identifying opportunities for enhanced client satisfaction through dynamic selling seasons.
• Commodity Contracting: Oversee and improve client engagement strategies through a variety of contract offerings. Drive contract processes with a focus on accuracy, efficiency, and strategic execution.
• Lead Generation: Develop and implement strategies to identify and pursue new business opportunities. Lead proactive market outreach, networking, and relationship-building initiatives. Monitor and track client engagement metrics for continuous improvement.

· Team Development and Support: Ensure team is flexible, resilient, high-performing, and developing professionally. Train team on selling products/services, quoting, and systems. Lead, coach, and mentor team to achieve client relations goals.

Supporting Responsibilities

• Process Optimization: Create, execute, and review internal policies and procedures with special attention to team productivity. Oversee the implementation and maintenance of client relationship management software and tools. Provide recommendations on process improvements for client relations, workflows and technology.
• Relationship Management: Foster the growth of relationships, internally and externally, by focusing on collaborative problem-solving and sound decision-making. Stay client-focused by proactively engaging, identifying needs, and delivering personalized solutions.
• Cross-Functional Collaboration: Partner with other departments to provide sales, services, and position insight as it pertains to feed, agronomy, and grain operations and manufacturing. Align client relations and service goals with business needs.

Job Requirements

· Education: Bachelor’s degree in Agribusiness, Business, Agricultural Sciences, Marketing, or related field. Additional sales-related or agricultural certifications are valued.

· Experience: Proven professional experience managing teams, meeting goals, and cross-collaboration.

· Technical Skills:

o Deep understanding of sales cycles, trends, and goals, client behavior, and strategy and tactics.

o Skill in Microsoft suite applications, CRM tools and dashboards, and other relevant tools.

· Soft Skills:

o Proven ability to professionally lead and coach teams, fostering professional growth.

o Confident and professional communicator, both written and verbal.

o Motivated, results-driven, ethical decision-maker with the ability to effectively collaborate and adapt.

o Possess strategic, analytical mindset with problem-solving, time management and organizational skills.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Loyal, WI 54446: Relocate before starting work (Required)

Work Location: In person