Client Services Manager

Job Description

We are seeking a Client Services Manager to join our team. This role is essential in ensuring that our clients receive exceptional service and support throughout their engagement with our company. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to manage multiple projects effectively. As a Client Services Manager, you will be responsible for building and maintaining client relationships while overseeing the delivery of services that meet their needs.

Job responsibilities

• Proactively evaluate client needs and develop solutions based on those needs
• Manage in-house sales interactions, including walk-ins, incoming calls, and emails, ensuring effective communication and timely follow-up.
• Work closely with operations team and vendors to ensure strong client service, timeliness and quality
• Create and track estimates ensuring timely follow-up with clients to converts leads to sales
• Generate invoices and process client payments in a timely and accurate manner
• Update client records and purchasing history
• Assist with print production tasks as needed

Qualifications / Skills:

• At least 2 years of experience in business-to-business sales or customer service is preferred.
• Professional, upbeat, and outgoing with excellent people skills
• Strong communication skills, both written and verbal
• Detail-oriented with keen multi-tasking abilities
• Ability to work independently as well as an integral team member
• Ability to continue and build professional relationships with a diverse customer/prospect base
• Knowledge and experience with computer technology and willingness to learn software
• Knowledge of print, signage, and graphics products and services is preferred, though not required

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17