What are the responsibilities and job description for the Service Call Center Representative - Not WFH position at Northtown Automotive Companies?
Job Details
Job Location: Northtown Kia - Amherst, NY
Position Type: Full Time
Education Level: High School
Salary Range: $15.50 - $15.50 Base Commission/month
Travel Percentage: None
Job Category: Customer Service
Description
Occupational Summary:
- Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.
Schedule:
- Full-time, 40 hours a week, with flexible availability and must be able to work 2 Saturdays a month.
- This is an in-office position and is NOT work from home.
Pay Rate:
This is an hourly, plus commission, position that is based on performance. No selling is required.
Essential Job Functions:
- Answer all incoming calls for the service department.
- Schedule service work, for our customers, utilizing our scheduling software system
- Conduct service checks to see where the car is along in the process of service work when asked by a customer.
- Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
- Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
- Show empathy and urgency for customer concerns and the steps to get the concern addressed
Qualifications
Qualifications:
- Positive, energetic demeanor on the phone.
- Previous, consistent, successful customer service roles
- Excellent communication skills and ability to understand customer needs.
- Ability to read and comprehend instructions, both verbal and written.
- Strong computer skills.
Salary : $16
