What are the responsibilities and job description for the Engagement Manager position at Nue.io Careers?
We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end.
This requires a truly disruptive product and innovative team - we’re bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence.
Why you will love this NUE opportunity!
At Nue, you will be a Customer Engagement Manager, responsible for managing strategic external initiatives aimed at adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers during these projects.
You have a passion for building relationships and solving customer problems. You bring demonstrated project management capabilities, exceptional organizational and self-management qualities, strong leadership capabilities, data analytics experience, effective written and verbal communication skills. You have the experience to implement successful support teams focused on the highest level of customer experience.
You want to make a difference and to join a team that is revolutionizing revenue operations.
What You’ll Be Working On
You will manage cross-functional project teams, senior-level business executives and customers to provide a unique customer experience during the projects.
As an engagement manager, you will :
- Provide weekly and monthly updates to the customer, as well as to internal stakeholders.
- Manage each sprint and phase of the project and be able to navigate the cross-functional team, both internal and external.
- Initiate and / or participate in strategic initiatives that impact the tactical approach to the effort as well as influence the direction of the project.
- Develop and present the value proposition to the customer as part of the initiative and on-going collaboration.
- Develop trusted advisor relationships with customer executives.
- Manage internal escalations.
- Identify gaps between actual and plan of record, proposing solutions and driving resolutions.
- Provide Product Team with customer use cases and feedback to improve ease of use and customer delight.
- Collaborate with Sales to develop Statements of Work (SOW).
- Ensure projects are delivered on time and budget, and continuously improve and enhance delivery timeline with every project.
- Effectively manage the change order process.
- Implement strategies to enhance efficiency and effectiveness.
- Collaborate with other departments to streamline the process and improve the customer implementation experience.
- Conduct successful intake from Sales and successful handoff to CSM and Support.
We Are Looking For
How to Apply
If you are passionate and eager to contribute to a cutting-edge revenue lifecycle platform, we’d love to hear from you.
