What are the responsibilities and job description for the Client Success Administrator position at NutraStar Inc.?
As a Client Success Administrator your main responsibility is to communicate with the Sales team and customers about FPWs, product status, and manage workflow of orders through each department internally.
Responsibilities:
Receive new orders from internal sales reps
Send confirmation of new order to customer service
Once PO is received, work with the customer and sales rep to complete an FPW
Communicate directly with our internal clients weekly to maintain status updates on POs
Become a liaison for the customer within our company between sale to shipment
Work with accounting to ensure all customer needs are achieved and met
Managing backorders with salespeople cancel or remain open
Work with finance to ensure customers on credit terms are up to date
Validate inventory for each shipment and relay final yield amounts to the customer(s)
Frequent e-mail and phone communication with our customers and sales reps
Document and request samples are per BOM and clients direction
Process sample shipments as per requested by sales rep
Keep track of all returns and communicate with sales the items that have been returned
Monitor and analyze customer PO by product frequency to ensure re-orders and timing is met
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Ensuring labels are ordered on time internally with our supplier or externally with customers.
Submission of customer complaints, customer request and quoting request.
Work closely with logistics and planning on priorities or updates on accounts and timelines are met.
Cross train with team to provide coverage as needed
Work closely with sales to provide updates on customer accounts
What You Bring:
Quick learner with excellent verbal and written communication skills
Experience with navigating customer orders through internal departments
A persistent, creative, and friendly personality
Technically savvy Organizational and time management skills, problem solving, team player and attention to detail.
Bilingual in Spanish is a plus but not required.
